Joi Walker
Allentown,PA
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
QVC Fulfillment Center
09.2023 - 03.2024
- Pack items for shipment
Warehouse Worker
Warehouse Walmart Distribution Center
10.2021 - 05.2022
- Receiving, processing, labeling, and storing incoming stock
- Organizing the warehouse space
- Preparing orders for shipment
- Communicate efficiently with supervisors and teammates
- Comply with regulations and procedures to align with quality service standards
- Ensure your work environment is clean, tidy and safe for you and others around you
Packaging Technician I
Thermo Fisher Scientific
05.2019 - 09.2021
- Performs manual or automated assembly, filling, packaging and labeling of pharmaceutical products
- Cleans packaging rooms and machinery in accordance with Standard Operating Procedures (SOPs) and Good Manufacturing Principles (cGMPs).
Warehouse Associate
Walmart Distribution Center
10.2019 - 08.2021
- Receiving, processing, labeling, and storing incoming stock
- Preparing orders for shipment
- Operate machinery like pallet jacks
- Communicate efficiently with supervisors and teammates
Packaging Operator
QPSI
03.2019 - 05.2019
- Operated drug product packaging equipment, while strictly adhering to all safety practices and guidelines
General Warehouse Associate
SureFit
09.2018 - 02.2019
- Labeled, and packed products for shipment
Cashier
Weis Supermarket
04.2018 - 08.2018
- Scanned items, weighed special purchases and entered codes to properly price items
- Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21
- Restocked and fronted checkout merchandise to increase sales
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability
- Engaged customers warmly and provided immediate and dedicated assistance
- Bagged items to prevent fragile products from being damaged or broken
- Welcomed and greeted several customers daily
- Kept checkout areas clean and neat to maintain a professional appeal
- Processed payments by check, cash, debit and credit and maintained accurate drawers
- Bagged merchandise in careful and efficient manner to minimize damage
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
- Monitored self-checkout systems and provided assistance or intervention where required
- Alerted customers to upcoming sales events and promotions
- Determined customer needs by asking relevant questions and listening actively to the responses
- Engaged with customers in a sincere and friendly manner
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Educated customers about the brand to incite excitement about the company's mission and values.
Customer Service Representative
BB&T Care Center
01.2016 - 01.2018
- Resolves Client issues with online banking
- Initiate service requests from clients
- Provide clients with the Perfect Client Experience
- Identify client needs to open/refer products and services
- Identify possible identity theft and fraud and escalate for client follow-up and risk mitigation
- Provide high quality service through efficient and effective client service with an emphasis on low client effort
- Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.
Patient Care Associate
Weston Senior Living Center
01.2014 - 01.2016
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Accompanied patients to local doctor's appointments
- Assisted patients with personal care and health monitoring and helped maintain a clean home environment for each patient.
Cashier
Bottom Dollar Food
01.2012 - 01.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Warehouse Associate
Amazon Fullfillment Warehouse
01.2010 - 01.2012
- Received products using radio frequency scanners
- Picked customer orders on all levels of a multi-level mezzanine
- Packed and shipped customer orders
- Troubleshoot problems to resolution.
Collections Associate
Wells Fargo Auto Finance
01.2008 - 01.2010
- Serviced outbound and inbound collection calls, while maintaining good customer relations with the borrower
- Exhibited exemplary customer service while initiating outbound calls and receiving inbound calls from customers
- Conducted conversations with customers regarding resolution of delinquency and education of contractual terms and obligations
- Verified customer personal contact information and accurately documents customer conversation into collection systems.
Education
Associate of Applied Science - Medical Records
McCann School Of Business And Technology
Allentown, PA01.2013
High school diploma - General Studies
Hempstead High School
Hempstead, NY01.1997
Skills
- Order Puller
- Pallet Jack
- Cash (2 years)
- Desktop Support
- Warehouse management system
- Customer service
- Communication skills
- Computer skills
- Basic math
Assessments
Customer service, Proficient, 06/2021, Identifying and resolving common customer issues
Timeline
Warehouse Associate
QVC Fulfillment Center
09.2023 - 03.2024
Warehouse Worker
Warehouse Walmart Distribution Center
10.2021 - 05.2022
Warehouse Associate
Walmart Distribution Center
10.2019 - 08.2021
Packaging Technician I
Thermo Fisher Scientific
05.2019 - 09.2021
Packaging Operator
QPSI
03.2019 - 05.2019
General Warehouse Associate
SureFit
09.2018 - 02.2019
Cashier
Weis Supermarket
04.2018 - 08.2018
Customer Service Representative
BB&T Care Center
01.2016 - 01.2018
Patient Care Associate
Weston Senior Living Center
01.2014 - 01.2016
Cashier
Bottom Dollar Food
01.2012 - 01.2014
Warehouse Associate
Amazon Fullfillment Warehouse
01.2010 - 01.2012
Collections Associate
Wells Fargo Auto Finance
01.2008 - 01.2010
Associate of Applied Science - Medical Records
McCann School Of Business And Technology
High school diploma - General Studies
Hempstead High School
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