Summary
Overview
Work History
Education
Skills
Timeline
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Joi Whichard

Reisterstown,MD

Summary

Accomplished professional with a proven track record at DB Productions LLC, adept in GDS knowledge and strong communication skills. Expert in enhancing customer satisfaction by tailoring travel packages and streamlining executive operations. Demonstrated ability to manage sensitive information with discretion, significantly improving operational efficiency and client relations.

Overview

5
5
years of professional experience

Work History

Remote Travel Consultant

DB Productions LLC
07.2023 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

Executive Assistant

Concentric Educational Solutions
01.2021 - 06.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Wrote reports, executive summaries and newsletters.
  • Created and managed office systems to efficiently deal with documentation.
  • Coordinated events and worked on ad hoc projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Administrative Assistant

Concentric Educational Solutions
12.2019 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Performed research to collect and record industry data.

Education

Associate

Howard Community College
Columbia, MD
05.2025

Skills

  • Strong Communication Skills
  • GDS knowledge
  • Hotel Accommodations
  • Travel Arrangements
  • Schedule & calendar planning
  • Staff Management
  • Filing and data archiving
  • Invoice Processing
  • Strategic Planning
  • Calendar management
  • Email handling
  • Social media management
  • Report preparation
  • Spreadsheet creation
  • Critical thinking
  • Confidentiality

Timeline

Remote Travel Consultant

DB Productions LLC
07.2023 - Current

Executive Assistant

Concentric Educational Solutions
01.2021 - 06.2023

Administrative Assistant

Concentric Educational Solutions
12.2019 - 01.2021

Associate

Howard Community College

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Joi Whichard