Joi Wilson
Brownstown,MI
Summary
Dynamic professional with extensive experience at Davis Financial LLC, excelling in office management and visitor relations. Proven ability to enhance workflow efficiency and customer satisfaction through effective workload management and exceptional service. Skilled in inventory replenishment and report preparation, consistently driving team performance and operational success.
Knowledgeable Bartender with solid background in assisting with daily operations and supporting team objectives. Skilled in managing administrative tasks and improving workflow efficiency. Demonstrated ability in multitasking and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Assistant
Davis Financial LLC.
10.2023 - Current
- Assisted with daily operational tasks to ensure efficient workflow.
- Adapted quickly to new tools and systems, fostering a productive work environment.
- Engaged in training sessions to enhance skills and knowledge relevant to operations.
- Contributed to maintaining cleanliness and orderliness of workspaces and equipment.
- Supported team members by organizing supplies and maintaining inventory levels.
- Provided reliable support during peak periods, enhancing overall team performance.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
Office Manager/Sales Associate
Davis Financial Allstate
08.2018 - 10.2023
- Coordinated office operations and maintained efficient workflow for daily activities.
- Managed scheduling, appointments, and communications to ensure seamless office function.
- Implemented filing system improvements that enhanced document retrieval speed and accuracy.
- Assisted in onboarding new employees, providing training on office procedures and tools.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Bartender
City Tavern Royal Oak
07.2020 - 01.2022
- Crafted and served cocktails with precision, enhancing customer satisfaction and engagement.
- Maintained organized bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained new staff on drink preparation techniques and customer service best practices.
- Implemented efficient workflow processes, improving speed of service during peak hours.
- Collaborated with management to create promotional events, boosting bar attendance and sales.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe work environment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Woodbridge Pub
07.2017 - 07.2019
- Developed signature drink recipes that increased menu diversity and attracted new clientele.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Dooley's
07.2015 - 11.2017
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Santorini/Pegasus
03.2013 - 01.2017
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
Oscar A. Carlson
Gibraltar, MI05-2006
Skills
- Visitor relations
- Report preparation
- Inventory replenishment
- Sales support
- Office management
- Workload management
Certification
ServSafeAlcohol and ServSafeFood. Both valid until 2027.
Timeline
General Assistant
Davis Financial LLC.
10.2023 - Current
Bartender
City Tavern Royal Oak
07.2020 - 01.2022
Office Manager/Sales Associate
Davis Financial Allstate
08.2018 - 10.2023
Bartender
Woodbridge Pub
07.2017 - 07.2019
Bartender
Dooley's
07.2015 - 11.2017
Bartender
Santorini/Pegasus
03.2013 - 01.2017
High School Diploma -
Oscar A. Carlson
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