JOIAL THOMAS
LITHONIA,UNITED STATES
Summary
Knowledgeable secretary/receptionist, with solid background in guest services and front desk operations. Successfully managed daily check-ins and check-outs while resolving guest inquiries efficiently. Demonstrated exceptional communication and organizational skills, ensuring smooth operations and guest satisfaction.
Overview
3
3
years of professional experience
Work History
HOTEL RECEPTIONIST
HomeTowne Studios
08.2023 - 11.2024
- Greeted guests warmly, managed reservations efficiently, and resolved customer concerns promptly, enhancing overall guest satisfaction at HomeTowne Studios
- Maintained accurate guest records, processed payments meticulously, and ensured room availability aligned with bookings, minimizing overbooking incidents
- Coordinated seamlessly with housekeeping and maintenance teams to address guest needs swiftly, fostering a positive and responsive hotel environment
- Implemented a streamlined check-in process, reducing wait times and improving guest first impressions, leading to increased positive reviews
PACKAGE HANDLER
Fed Ex
09.2022 - 12.2022
- Efficiently handled packages, ensuring timely sorting and loading
- Improved processing speed, contributing to enhanced delivery times and customer satisfaction
- Meticulously scanned and organized parcels, maintaining accuracy in tracking systems
- Reduced errors in package routing, enhancing overall operational efficiency
- Worked seamlessly with team members to manage high-volume periods
- Fostered a positive work environment, boosting team morale and productivity
CERTIFIED OIL TECH
Valvoline Instant Oil Change
10.2021 - 05.2022
- Performed comprehensive vehicle inspections and oil changes, ensuring top-notch service quality
- Diagnosed and addressed minor mechanical issues promptly
- Streamlined oil change process, reducing average service time while maintaining high standards
- Consistently met and exceeded customer satisfaction targets
- Met guests service needs, while keeping their vehicle profile up to date.
Education
MASTER COSMETOLOGY -
Paul Mitchell the School-Atlanta
Atlanta, GA08.2024
DIPLOMA -
Dr Martin Luther King Jr. High School
Lithonia, GA05.2022
Skills
- Attention to Detail
- Safety Compliance
- Team Collaboration
- Customer Service
- Problem Solving
- Time Management
- Inventory Management
- Leadership
- Emotional Intelligence
- Technical Proficiency
- Conflict Resolution
- Sales Techniques
- Adaptability
- Critical Thinking
- Public Speaking
- Negotiation Skills
- Stress Management
- Creative Thinking
- Change Management
Personal Information
Date of Birth: 08/07/04
References
- Tomiko James, HomeTowne Studios, 7706163145
- Ms Erma, The Dream Center Church of Atlanta, 6788766951
- Latisha Smith, Valvoline Instant Oil Change, 3139571156
Ethnicity
Black/African American
Timeline
HOTEL RECEPTIONIST
HomeTowne Studios
08.2023 - 11.2024
PACKAGE HANDLER
Fed Ex
09.2022 - 12.2022
CERTIFIED OIL TECH
Valvoline Instant Oil Change
10.2021 - 05.2022
DIPLOMA -
Dr Martin Luther King Jr. High School
MASTER COSMETOLOGY -
Paul Mitchell the School-Atlanta
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