Summary
Overview
Work History
Education
Skills
Personal Information
Birthday
References
Hobbies and Interests
Training
Timeline
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Joi Ann Catli

10 Lukaria Street Quezon City,Novaliches

Summary

My goal is to become associated with your company where I utilize my skills and gain further Educational Attachment Detail-oriented of My Job with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

15
15
years of professional experience

Work History

Technical Support Assistant

Alorica Clark
08.2021 - 01.2024
  • Answer customer queries
  • Can handle multiple accounts
  • Knowledgeable in Ms excel
  • Can do multi-tasking jobs
  • Can work under pressure.
  • Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
  • Demonstrated adaptability in handling diverse technical environments, including various hardware, software, and network configurations.
  • Provided after-hours support as needed to maintain seamless 24/7 assistance for global clientele.
  • Enhanced team productivity by training new technical support assistants on company policies and procedures.

Customer Service Representative

American Plaque Factory Ince
04.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Agent

IQOR CLARK
10.2018 - 04.2019
  • Assisting customer by taking their order
  • Handling multiple accounts
  • As a customer service, we provide them quality and efficiency.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Secretary

Kids Online Garments
09.2008 - 12.2008
  • Communicate verbal and in writing to answering inquiries and provide information
  • Handle incoming mail and other material
  • Answering phone calls
  • Deliver a sample of dress on a different store
  • Dealing or negotiate another client.

Education

Associate in Hotel and Restaurant Management -

Asian Institute of Science and Technology

Mabalacat National High School

Skills

  • Attention to detail: working carefully within minimum time
  • Team Working
  • Organization and Thoroughness: preparing bedrooms in the minimum length of time while respecting internal hotel procedure
  • Remote Support

Personal Information

  • Age: 34 years old
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Catholic

Birthday

01/20/90

References

  • Christian Paul Abad, Tata Consultancy Ltd. cabad932@gmail.com 09274806264
  • Mr. Erick Bashan, Assistant Secretary SKcondotel, Plaridel I, Malabanias, Angeles City, rickbashan@yahoo.com
  • Ms. Jinky Barcenas, Receptionist, ABC Hotel, Malabanias, Friendship, Angeles City, +6309177454099

Hobbies and Interests

Computer literate, known MS Word and Excel

Training

  • Actual Shipboard Training
  • Onboard M/V Super Ferry 21
  • Metro Clark Hotel OJT Completion (Housekeeping Department)
  • Classic Rock Café OJT Completion (Waitress / Food Attendant)

Timeline

Technical Support Assistant

Alorica Clark
08.2021 - 01.2024

Customer Service Representative

American Plaque Factory Ince
04.2019 - 01.2020

Call Center Agent

IQOR CLARK
10.2018 - 04.2019

Secretary

Kids Online Garments
09.2008 - 12.2008

Associate in Hotel and Restaurant Management -

Asian Institute of Science and Technology

Mabalacat National High School

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Joi Ann Catli