Joianna Brown

• Provided compassionate care and support to individuals with disabilities, promoting independence and quality of life
• Assisted with daily living activities, including personal hygiene, meal preparation, and medication management
• Ensure safety and well-being through supervision and adherence to care plans
• Facilitated community involvement and social activities to enhance clients' engagement
• Documented progress, behaviors, and any significant changes in clients' health

• Handled data entry for product tracking and maintained an organized workspace, following strict warehouse safety protocols.

• Processed and verified shipments, ensuring attention to detail in record accuracy.

• Provided compassionate care and support to individuals with disabilities, promoting independence and quality of life
• Assisted with daily living activities, including personal hygiene, meal preparation, and medication management
• Establish safety and well-being through supervision and adherence to care plans
• Facilitated community involvement and social activities to enhance clients' engagement
• Documented progress, behaviors, and any significant changes in clients' health

• Managed appointment scheduling, greeted clients, and handled a high volume of calls, providing information and directing customer inquiries effectively.
• Processed payments and maintained accurate records, supporting the smooth operation of the reception area.
• Organized and maintained customer files and contributed to a welcoming environment.

• Provided high-quality customer service through inbound and outbound calls, resolving issues and collecting payments.

• Maintained organized records of customer interactions, billing statuses, and payment processing.

• Assisted customers with troubleshooting service concerns, demonstrating strong problem-resolution skills.

• Assisted in the Ladybug Infant Classroom, conducting circle time activities including reading books, singing songs, and facilitating tummy time
• Followed individualized feeding schedules and performed diaper changes according to protocol
• Opened and closed the classroom as needed, ensuring a safe and clean environment
• Participated in weekly meetings with the head teacher to plan and implement lesson plans

• Provided exceptional customer service by assisting guests in selecting party supplies, decorations, and costumes
• Offered expert advice on party themes, planning, and event coordination
• Managed product restocking and inventory control, ensuring shelves were well-stocked and organized
• Processed transactions and handled returns, exchanges, and special orders at the register
• Assisted with merchandising displays and promotional setups to drive sales