Joice Lado
Louisville,KY
Summary
Dynamic Warehouse Supervisor at SYSCO Food Services with a proven track record in team leadership and warehouse safety. Expert in inventory management and problem-solving, enhancing productivity and accuracy. Recognized for fostering strong communication and resolving employee concerns effectively, contributing to a positive work environment and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
SYSCO Food Services
12.2022 - Current
- Operated warehouse material handling equipment correctly to move loads.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Used warehouse management software to reconcile daily inventory.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Assigned tasks to team members to complete within designated time frames.
- Developed and implemented strategies to improve team productivity and efficiency.
- Finalize payroll.
Driver
Uber
10.2019 - 12.2022
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Assistant Manager
Taco Bell Restaurant
02.2015 - 09.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Veterinary Technician
Blue Cross Animal Hospital
06.2013 - 01.2015
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Administered medications to animals in treatment and documented changes in condition.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Restrained animals to protect veterinarians from potential harm.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Education
Associate of Science -
JCTC
Louisville, KYPresentation Academy
Louisville, KYSkills
- Attention to detail
- Warehouse safety
- Customer service
- Problem-solving
- SWMS
- Warehouse organization
- Team leadership
- Record keeping
- Inventory cycle counting
- Heavy lifting
- Hiring and training
Certification
Diversity and Inclusion
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Supervisor
SYSCO Food Services
12.2022 - Current
Driver
Uber
10.2019 - 12.2022
Assistant Manager
Taco Bell Restaurant
02.2015 - 09.2019
Veterinary Technician
Blue Cross Animal Hospital
06.2013 - 01.2015
Associate of Science -
JCTC
Presentation Academy
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