Joice Tinsley
Cornelius,NC
Summary
Dynamic Administrative and Operations Professional with over 10 years of expertise in financial coordination, team leadership, and process management within U.S. and Brazilian markets. Proficient in streamlining administrative operations, HR coordination, and management, with working knowledge of QuickBooks and payroll support. Renowned for delivering exceptional efficiency and meticulous attention to detail while fostering strong relationships with clients, vendors, and international teams.
Overview
15
15
years of professional experience
Work History
Manager
Pro-Tops Inc
01.2021 - 01.2025
- Promoted from Accounts Payable/Receivable to Department Manager, overseeing subcontractor operations, payroll, and cross-departmental staff.
- Managed end-to-end subcontractor billing, approvals and financial reporting processes, presenting results and KPIs directly to the CEO.
- Directed cross-departmental initiatives teams that streamlined communication and improved service performance.
- Developed strategic plans to align departmental objectives with organizational goals.
- Oversaw payroll processing and time tracking via Fingercheck, ensuring accuracy and compliance.
- Built and led a remote international team (Brazil and Philippines), overseeing recruitment, onboarding and integration with U.S. departments to optimize workflow.
- Collaborated with executives to present financial results and secure payment authorizations.
- Improved workflow between accounting, logistics, and HR, reducing delays and increasing productivity.
Relationship Manager
Itaú Unibanco
01.2016 - 01.2021
- Managed high-net-worth client portfolios under Itaú bank, overseeing financial strategies, credit operations, and investment growth. Led a sales and service team responsible for delivering exceptional client experiences and achieving business objectives.
- Provided personalized investment and financial planning for affluent clients, aligning strategies with risk profiles and long-term goals.
- Supervised daily branch operations including account openings, credit analysis, and loan approvals, ensuring compliance with banking regulations
- Directed commercial initiatives for investment, insurance, and lending products, consistently exceeding revenue and sales targets.
- Trained and mentored sales associates to enhance product knowledge, customer engagement, and overall performance.
- Recognized among top-performing managers nationwide for portfolio expansion and client retention within one of the largest banks in Latin America.
- Managed client relationships to enhance customer satisfaction and retention.
- Developed tailored banking solutions to meet diverse client needs.
Administrative Assistant
Duty Group
01.2014 - 01.2016
- Managed billing, invoicing, and office expenses with full financial accountability.
- Maintained vendor and client relationships, ensuring timely payments and quality service.
- Handled purchasing, scheduling, and administrative reporting.
- Business Services Company.
- Managed executive schedules, optimizing time allocation and prioritizing critical meetings.
- Coordinated travel arrangements, ensuring compliance with company policies and budget constraints.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
Administrative Assistant
DPI – Desenvolvimento De Projetos Em TI (IT Project Development)
01.2012 - 01.2014
- Provided high-level administrative support to company directors, ensuring smooth daily operations.
- Managed complex calendars, travel logistics, and documentation for executive staff.
- Prepared internal reports, maintained confidential records, and supported data-driven decision-making.
- Coordinated university professors’ academic schedules with precision and professionalism.
- Trusted with opening and closing procedures, ensuring operational security and readiness.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Liaised with internal teams and external stakeholders to facilitate communication and project alignment.
Sales and HR Intern
Henry Equipamentos Eletrônicos (Electronic Equipment)
01.2010 - 01.2012
- Assisted in recruitment processes, including resume screening and scheduling interviews.
- Supported onboarding initiatives by preparing new hire documentation and conducting orientation sessions.
- Collaborated with team members to enhance employee engagement programs and events.
- Coordinated training sessions, tracking attendance and feedback for continuous improvement
- Supported performance management initiatives by preparing documentation and facilitating evaluations
Education
Associate Degree - Human Resources Management
University Paulista (UNIP)
São Paulo, BrazilSkills
- Administrative Operations
- Financial and HR Coordination
- QuickBooks & Payroll Support
- Customer Service
- Team Leadership
- Vendor Relations
- Bilingual Communication
- Decision-making
- Staff Training and Development
- International Team Management
- Process optimization
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Pro-Tops Inc
01.2021 - 01.2025
Relationship Manager
Itaú Unibanco
01.2016 - 01.2021
Administrative Assistant
Duty Group
01.2014 - 01.2016
Administrative Assistant
DPI – Desenvolvimento De Projetos Em TI (IT Project Development)
01.2012 - 01.2014
Sales and HR Intern
Henry Equipamentos Eletrônicos (Electronic Equipment)
01.2010 - 01.2012
Associate Degree - Human Resources Management
University Paulista (UNIP)
Awards & Recognition
Top Performer Award – Itaú Unibanco (2018–2020)
Consistently recognized among the best-performing Relationship Managers for exceptional sales results, leadership, and contribution to client satisfaction.
Innovation and Performance Recognition – Itaú Unibanco (2017)
Honored for implementing effective client engagement strategies and exceeding investment and insurance sales targets.