Summary
Overview
Work History
Education
Skills
Timeline
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Joicelyn Robinson

Erwin,NC

Summary

Accomplished Medical Insurance Specialist with a proven track record at Quantum 3 Media, enhancing workflow efficiency and reducing claim processing times. Skilled in ICD-10 and HIPAA compliance, demonstrating exceptional organizational abilities and patient confidentiality. Achieved significant improvements in data accuracy and customer service satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Medical Insurance Specialist

Quantum 3 Media
01.2023 - 02.2024
  • Implemented efficient workflows within the department, leading to a reduction in processing time for each claim submitted.
  • Maintained compliance with industry regulations by staying updated on coding changes and guidelines.
  • Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
  • Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
  • Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.

Assistant Store Manager

Claires
02.2023 - 07.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Personnel Specialist

Navy
07.2019 - 04.2022
  • Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
  • Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
  • Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.
  • Designed and implemented internal training for supervisors and other personnel.
  • Administered employee benefits packages, ensuring accurate enrollment and prompt resolution of issues or discrepancies.
  • Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
  • Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.
  • Collaborated with management teams on succession planning initiatives, identifying key talent for future leadership positions within the organization.
  • Updated affirmative action plan to comply with federal guidelines.
  • Assisted in the development of employee engagement initiatives, fostering a workplace culture that promoted collaboration and teamwork.
  • Reduced employee turnover by devising effective retention strategies, including career development plans and recognition programs.
  • Assisted with design and implementation of internal training for supervisors and other personnel.
  • Supported diversity initiatives within the workplace through inclusive hiring practices and tailored training programs addressing unconscious biases.
  • Conducted thorough background checks and reference verifications for potential hires, maintaining a high level of integrity in the recruiting process.
  • Coordinated with department managers to identify staffing needs and develop targeted recruitment strategies.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Developed strong relationships with external vendors, negotiating favorable contract terms for outsourced HR services.
  • Oversaw employee exit interviews, gathering valuable feedback to inform future retention strategies and address areas for improvement within the organization.
  • Championed continuous improvement efforts within the HR department by evaluating existing processes, identifying areas for optimization, and implementing change as needed.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.
  • Played a vital role in conflict resolution efforts among employees, facilitating open communication channels aimed at fostering a positive work environment.
  • Increased compliance rates by conducting regular audits of personnel files to ensure adherence to relevant regulations and documentation requirements.
  • Improved overall performance evaluation process by implementing streamlined tools for objective assessments and feedback collection.
  • Facilitated ongoing training opportunities for staff members that led to increased job proficiency and professional growth.
  • Administered employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives, and business goals.
  • Liaised with broker to research and recommend employee health, dental, life and short-term and long-term disability benefits options to facilitate open enrollment.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
  • Assisted in the creation of updated policies and procedures manuals to reflect changing industry standards and legal requirements.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Worked alongside global business leader to deploy new training strategies.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed and monitored employee recognition programs.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted with writing job postings and job descriptions for boards.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Cashier

Pasianos
01.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

No Degree - Law (Pre-Law)

University of Maryland - College Park
College Park, MD
12.2027

High School Diploma -

South County High School
Lorton, VA
06.2019

Skills

  • ICD-10 Proficiency
  • Appeals Handling
  • HIPAA Compliance
  • Patient confidentiality
  • Claims Processing
  • Insurance Verification
  • Organizational abilities
  • Telephone Etiquette

Timeline

Assistant Store Manager

Claires
02.2023 - 07.2023

Medical Insurance Specialist

Quantum 3 Media
01.2023 - 02.2024

Personnel Specialist

Navy
07.2019 - 04.2022

Cashier

Pasianos
01.2019 - 07.2019

No Degree - Law (Pre-Law)

University of Maryland - College Park

High School Diploma -

South County High School

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Joicelyn Robinson