Joicheri James
niskayuna,NY
Summary
Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison, detention and urban settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 14-year industry history.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Poised Juvenile Detention Officer maintaining safety, security and discipline of juveniles under court custody. Knowledgeable of counseling practices and juvenile detention management. Skilled in interviewing juveniles and analyzing root causes of behaviors. Self-confident Juvenile Detention Officer providing juvenile offenders with needed discipline, guidance and direction. Overseeing inmate escorts, facility searches and work detail supervision. Completed at least [Number] hours of officer training per calendar year.
Overview
22
22
years of professional experience
Work History
Correctional Officer
New york state for community supervision
09.2009 - Current
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary
- Developed excellent communication skills to de-escalate potentially volatile situations.
Juvenile Correctional Officer
Hudson Adolescent Correctional Facility
Hudson, NY
08.2016 - 06.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized recreational activities to encourage socialization, teamwork, and personal growth among residents.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual needs.
- Trained new staff members on proper protocols related to crisis management procedures ensuring they are prepared for emergency situations.
- Established trust-building relationships with clients through empathetic listening, open communication, and genuine concern for their wellbeing.
- Assisted in the development and implementation of policies, procedures, and programs to improve overall facility operations and effectiveness.
- Promoted a safe and positive environment within the facility by enforcing rules, addressing conflicts, and de-escalating tense situations as needed.
- Participated in ongoing professional development opportunities to stay current on best practices for juvenile counseling services.
- Improved students'' behavior by implementing effective counseling techniques and intervention strategies.
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
Senior Bank Teller
flushing savings bank
04.2005 - 09.2009
- Resolved customer inquiries and complaints in a professional manner
- Ensured compliance with applicable laws, regulations and policies governing banking activities
- Developed positive relationships with customers by being friendly and attentive to their needs.
Secretary
Executive Leather
04.2002 - 04.2005
- Answered incoming calls promptly and professionally, routing messages as needed
- Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Performed data entry and generated reports.
Education
Bachelor of Arts - Psychology
Empire State College
Saratoga Springs, NY07.2024
ASSOCIATE IN ARTS (A.A.) IN HUMAN SERVICES -
Hudson valley community college
12.2020
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Inmate Behavior Modification Tactics
- Ethical Standards of Conduct
- Conflict Resolution Skills
- De-Escalating Conflicts
- Nonviolent Intervention
- Firearm Operations
- Excellent Problem-Solving Skills
- First Aid and CPR Certified
- Behavioral Disorders Familiarity
- Strategic Planning
- Firearms Training
- Behavioral Observations
- Medical Emergency Response
- Negotiation
- Teller Auditing
- Complex Problem-Solving
- Strategic Financial Planning
- Financial Analysis
- Time Management
- Finance Understanding
- Quality Control
- Staff Management
- Customer Relationship Management
- Teller Training
- Referral Coordination
- Banking Standards Compliance
- Honest and Trustworthy
- Coaching and Mentoring
- Analytical Thinking
- Daily Operations Support
- Team Development
- Account Analysis
- Compliance Enforcement
- New Employee Hiring
- Team Leadership
- Records Confidentiality
- Multiple Priorities Management
- Training and Development
- Supervisory Abilities
Timeline
Juvenile Correctional Officer
Hudson Adolescent Correctional Facility
08.2016 - 06.2020
Correctional Officer
New york state for community supervision
09.2009 - Current
Senior Bank Teller
flushing savings bank
04.2005 - 09.2009
Secretary
Executive Leather
04.2002 - 04.2005
Bachelor of Arts - Psychology
Empire State College
ASSOCIATE IN ARTS (A.A.) IN HUMAN SERVICES -
Hudson valley community college
Field
Counseling Field
Awards
Assisting with a security audit for Accreditation
Deans List
References
References available upon request
Field
Counseling Field
Cover Letter
Dear Hiring Manager,
Thank you for the opportunity to apply for the Counseling Field role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
During the course of my academic career, I also managed to accrue nearly 15 years of work experience. I had the privilege of working for New York State department of corrections in a correctional officer role. In my previous years of working as a senior bank teller I learned valuable professional skills such as branch operations, depository services and conflict resolution. In both my academic and professional life, I have been consistently praised as hard-working by my professors and peers.
Whether working on academic, extracurricular, or professional projects, I apply proven critical thinking, leadership and problem-solving skills, which I hope to leverage into the role at your company. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (718) 787-5116 or via email at jdjackson22313@yahoo.com to arrange for a convenient meeting time. Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Joicheri James
Awards
Helping with security audit
References
References available upon request