Joidyn Waites
St Louis,MO
Summary
Highly skilled customer service professional with 5+ years of experience delivering exceptional support across healthcare, finance, food service, and retail environments. Strong background in communication, problem-solving, data entry, conflict resolution, and managing sensitive client interactions. Seeking a remote customer service or administrative role utilizing my ability to multitask, de-escalate, and provide polished, efficient support. CPR certified.
Overview
5
5
years of professional experience
Work History
Medication Technician / Resident Support (Customer-Facing Role)
Friendship Village Chesterfield
Chesterfield, MO
01.2023 - Current
- Provided daily customer-focused support to residents, ensuring satisfaction and timely service delivery.
- Managed schedules, documented services, and responded to needs professionally.
- Demonstrated patience, empathy, and effective de-escalation in sensitive situations.
- Assist in training new staff on medication handling processes and safety standards.
- Maintain accurate medication records and documentation for compliance.
Support Care Aide
Bellefontaine Habilitation Center
Bellefontaine Neighbors, MO
04.2024 - 02.2025
- Monitored and documented the progress of seniors with developmental disabilities.
- Assisted healthcare professionals to ensure patient well-being.
- Maintained accurate paper-based records.
- CPR certified.
- Provided compassionate support to clients in daily living activities, enhancing overall well-being.
- Assisted with medication management and adherence, ensuring compliance with care plans.
- Monitored client health status, documenting changes and reporting to healthcare professionals.
Customer Service Trainer
Freddy's Frozen Custard & Steakburgers
Creve Coeur, MO
02.2023 - 01.2024
- Delivered high-quality customer support in a fast-paced retail environment.
- Trained new employees on customer interaction, conflict resolution, and workflow.
- Ensured accuracy, reduced wait times, and improved customer satisfaction.
Customer Service Representative
Unified Mortgage
Florissant, MO
07.2022 - 01.2023
- Provided phone and email support for clients completing mortgage applications.
- Entered sensitive financial data with 100% accuracy.
- Maintained updated client records and resolved account issues efficiently.
- Educated customers on mortgage rates, terms, and repayment options to facilitate informed decisions.
- Collaborated with underwriting teams to expedite loan processing and enhance customer experience.
Customer Service Clerk
QuikTrip
St. Louis, MO
04.2021 - 04.2022
- Assisted customers promptly and resolved concerns during high-volume shifts.
- Handled cash, returns, and customer complaints professionally.
- Maintained store organization and upheld company service standards.
Education
High School Diploma -
Ritenour High School
St. John, MO01.2021
Skills
- High-Volume Customer Support
- Conflict Resolution & De-Escalation
- Phone, Email & In-Person Communication
- Data Entry & CRM Systems
- Problem Solving & Critical Thinking
- Multi-Tasking & Prioritization
- Remote Work Ready: Organized, self-directed, fast learner
- Customer Service (5 years)
- Data Entry & Documentation (2 years)
- Microsoft Word
- CPR Certified
- Caregiving & Support Aide Experience
- Department of Mental Health Experience
Timeline
Support Care Aide
Bellefontaine Habilitation Center
04.2024 - 02.2025
Customer Service Trainer
Freddy's Frozen Custard & Steakburgers
02.2023 - 01.2024
Medication Technician / Resident Support (Customer-Facing Role)
Friendship Village Chesterfield
01.2023 - Current
Customer Service Representative
Unified Mortgage
07.2022 - 01.2023
Customer Service Clerk
QuikTrip
04.2021 - 04.2022
High School Diploma -
Ritenour High School