Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joidyn Young

Joidyn Young

Columbia,SC

Summary

Experienced professional with extensive expertise in customer service, insurance, and banking. Proven ability to handle high-volume inquiries, resolve complex issues, and coach team members to achieve performance goals. Passionate about training and development, seeking a Trainer position in the banking industry to utilize my skills in mentoring, program creation, and process improvement.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist & Coach

Teleperformance
09.2023 - Current
  • Managed high call volumes, resolving complex customer inquiries efficiently and within extensive timeframes, consistently meeting and exceeding key performance metrics
  • Promoted to a coaching role to mentor team members, share best practices, and help agents achieve and maintain performance goals
  • Conducted targeted coaching sessions to improve agent skills in problem-solving, customer interaction, and meeting service standards
  • Delivered exceptional customer service by assisting with account management, payment collections, and resolving escalated issues to ensure client satisfaction

Customer Service Advocate II

Blue Cross Blue Shield
07.2020 - 09.2023
  • Assisted clients by explaining insurance benefits, claims processes, and coverage details with clarity and professionalism
  • Guided customers to in-network providers, tailoring recommendations to meet individual healthcare needs
  • Collaborated with internal teams to resolve escalated inquiries and improve overall service efficiency
  • Maintained a strong focus on customer satisfaction, contributing to improved client retention and positive feedback

Education

Certificate - Entrepreneurship, Women's Entrepreneurship Program

eCornell
12.2023

Diploma with Honors - undefined

West Wood High School
05.2016

Skills

  • Training Program Development & Facilitation
  • Coaching & Mentorship
  • Customer Service Expertise in Banking and Insurance
  • Curriculum Design & Delivery
  • Communication & Presentation Skills
  • Team Building & Leadership
  • Conflict Resolution & Problem Solving
  • Professionalism & Adaptability
  • Attention to Detail
  • Complaint resolution

Certification

  • CPR & CNA Certified
  • Certificate in Entrepreneurship (eCornell)
  • Licensed in Adoptive Home Agency

Timeline

Customer Service Specialist & Coach

Teleperformance
09.2023 - Current

Customer Service Advocate II

Blue Cross Blue Shield
07.2020 - 09.2023

Diploma with Honors - undefined

West Wood High School

Certificate - Entrepreneurship, Women's Entrepreneurship Program

eCornell
Joidyn Young