MBA - Data Analysis
Northeastern State University
Tahlequah, OK05-2026
Joie Dodge
Tahlequah,OK
Summary
Detail-oriented quality analyst specializing in data analysis and process improvement. Developed quality review processes and performance tracking systems, significantly enhancing operational efficiency. Achieved impactful results through effective communication and collaboration, establishing quality frameworks that ensure compliance and promote continuous improvement.
Education
BBA - Marketing
Northeastern State University
Tahlequah, OK12-2012
Skills
- Quality improvement
- Data analytics
- Calibration techniques
- Project management
- Power BI and Tableau
- Database management
- Programming skills
- Microsoft Office Suite proficiency
- Problem solving
- Organizational skills
- Team leadership
- Effective communication
Timeline
Quality Analyst
ProValus
03.2023 - Current
Director of Operations
JC Enterprises
04.2020 - 05.2023
Car Sales
Riverside Autoplex
01.2020 - 04.2020
Insurance Agent
Dodge Insurance Agency
02.2016 - 01.2020
MBA - Data Analysis
Northeastern State University
BBA - Marketing
Northeastern State University
Work History
Quality Analyst
ProValus
03.2023 - Current
- Established foundational quality processes by building a quality team from inception.
- Reviewed quality across multiple clients to analyze trends and identify actionable insights.
- Developed standardized quality review processes and tracking systems to enhance compliance.
- Designed calibration processes ensuring alignment among analysts in scoring methods.
- Created a performance tracking system to measure analyst productivity and audit volume.
Director of Operations
JC Enterprises
Tahlequah, Oklahoma
04.2020 - 05.2023
- Oversaw operational strategy for multi-location business with 65 employees to ensure logistics and retail operations alignment.
- Managed vendor relationships as primary contact, securing reliable service provision across locations.
- Supervised business operations, ensuring accuracy in accounts receivable, accounts payable, payroll, HR administration, and financial reports.
- Performed analysis of sales performance and financial trends to inform budgeting and forecasting efforts.
- Streamlined internal processes to improve workflow efficiency and coordination between locations.
- Directed social media initiatives to strengthen digital presence and promote customer engagement.
Car Sales
Riverside Autoplex
01.2020 - 04.2020
- Guided customers in selecting vehicles that matched preferences, enhancing overall satisfaction.
- Delivered exceptional customer service and utilized product knowledge to support informed purchasing decisions.
- Ensured compliance with applicable laws during transactions related to new car sales.
- Supervised daily operations of new car sales department, focusing on staffing and performance management.
Insurance Agent
Dodge Insurance Agency
02.2016 - 01.2020
- Sold life, final expense, and health insurance as an independent agent, delivering tailored solutions.
- Cultivated client relationships to improve satisfaction and increase retention rates.
- Processed policy applications and renewals for timely client coverage.
- Assisted clients with claims submissions and ensured effective follow-up.
- Educated clients on insurance policies and coverage options to empower informed decision-making.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Overview
10
10
years of professional experience