Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Joie Hull

Saint Cloud

Summary

Results-oriented Sales Development Representative skilled in lead generation and customer relationship management. Proficient in Salesforce and HubSpot, with a history of exceeding sales metrics through effective cold calling strategies. Demonstrates strong pipeline management and collaboration across teams to achieve sales goals. Committed to enhancing customer satisfaction and driving team success.

Overview

11
11
years of professional experience

Work History

Sales Development Representative

Huntress
05.2022 - Current
  • Establish rapport and trust via phone to learn about the potential partner and their business.
  • Achieve metrics by following processes and using multiple communication tools, including phone, email, and LinkedIn.
  • Using a best-practices approach, stimulate interest in Huntress, focusing on the value Huntress can provide.
  • Identify accounts that are new to our database by researching and qualifying them via LinkedIn and other methods, including detailed notes.
  • Answer all questions with honesty, professionalism, and empathy.
  • Constantly improve cold calling skills, messaging tactics, and pipeline management skills, based on best practices.
  • Complete tasks and respond to inbound inquiries in a timely manner.
  • Thoroughly document all interactions and prospecting efforts in our CRM (HubSpot, Sales Force, and Outreach) while maintaining good data hygiene.
  • Regularly communicate and collaborate with peers and management.
  • Set qualified meetings within ICP while following best practices and standard procedures.
  • Build and manage an accurate cold pipeline to maintain high volume of activity.

Inbound SDR

Jungle Scout
10.2021 - 05.2022
  • I am the first point of contact for enterprise leads to help increase interest through discovery and education.
  • I make a high volume of calls & send a high volume of emails on a daily basis.
  • I contact and qualify leads to set appointments for Account Executives.
  • I have informative and productive conversations with high-quality prospects.
  • I am accountable for generating a quota of qualified opportunities each month.
  • I foster and maintain a cohesive, productive, and collaborative relationship with both the Marketing and Sales teams.
  • I'm proficient at setting up phone call meetings, and following up with customers who have shown interest but haven’t made any purchases yet and expanding the customer base.
  • I am proficient in using Salesforce, Salesloft, Sales Navigator, LinkedIn, Outreach, Zoom Info, 6Sense, and Hubspot.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Retention Manager

TDD
Lake Mary
01.2014 - 01.2016
  • Company Overview: TrueDentalDiscounts.com is a direct-to-consumer marketing and e-commerce platform designed for discount dental plans.
  • As the Sales Team Leader, I facilitated communications between the highly skilled TDD Sales Force and operations departments.
  • I managed all customer retention activities.
  • I took initiative in customer satisfaction via process improvement plans and efficient reporting and flow of information.
  • Successfully maintained industry relationships and developed budget and control costs.
  • I performed a variety of tasks such as enrolling new members as well as handling all inbound, outbound calls and internet sales.
  • I can lead and direct the work of others.
  • Trained new hires in company policies procedures contributing towards a more skilled workforce.
  • Negotiated contract renewals successfully, retaining key clients while maintaining profitability goals.
  • Monitored customer churn rates closely, taking proactive measures to address potential issues before they escalated.
  • Streamlined internal processes, resulting in an improved customer experience and reduced complaint resolutions times.
  • Created detailed reports for executive management showcasing retention efforts' effectiveness and ROI.
  • TrueDentalDiscounts.com is a direct-to-consumer marketing and e-commerce platform designed for discount dental plans.

Education

High School Diploma -

Harmony High School
Saint Cloud, FL
05-2005

Skills

  • Salesforce
  • Cold calling
  • Lead qualification
  • CRM management
  • Data hygiene
  • Market research
  • Pipeline management
  • Sales metrics
  • Collaboration
  • Time management
  • Relationship building
  • Results-oriented
  • Task prioritization
  • Networking skills
  • Email outreach
  • Problem-solving abilities
  • Teamwork
  • Attention to detail
  • Goal setting
  • Time management abilities
  • Product knowledge
  • Multitasking capacity

References

References available upon request.

Timeline

Sales Development Representative

Huntress
05.2022 - Current

Inbound SDR

Jungle Scout
10.2021 - 05.2022

Customer Retention Manager

TDD
01.2014 - 01.2016

High School Diploma -

Harmony High School

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Joie Hull