Joanne Kennedy
Princeton,NJ
Summary
Dynamic Legal Operations Manager with a proven track record at ETS, excelling in operations management and team leadership. Enhanced customer satisfaction through effective communication and strategic planning. Skilled in data analysis and conflict resolution, consistently delivering projects on time and within budget while fostering strong client relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Legal Operations Manager
ETS
10.2021 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Administrative Professional III
ETS
12.1998 - 10.2021
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Streamlined office procedures by implementing efficient filing systems and organizational strategies.
- Coordinated scheduling for meetings, appointments, and events to optimize time management for executives.
- Maintained accurate financial records with thorough data entry practices, ensuring budgetary compliance across departments.
- Monitored inventory levels and ordered office supplies as needed, maintaining optimal stock levels for uninterrupted workflow.
- Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
- Improved employee morale by planning team-building activities and fostering a positive work environment.
- Served as a liaison between staff, clients, and external partners, facilitating effective collaboration on various tasks.
- Organized company events such as conferences, workshops, or training sessions to promote professional development among employees.
- Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.
- Assisted in developing policies and procedures related to document control processes which ensured proper storage retrieval of critical company information.
- Developed comprehensive reports for senior management, providing key insights into departmental performance and areas for improvement.
Education
Associate of Arts - Marketing
Bauder College
Miami, FLSkills
- Problem-solving
- MS office
- Operations management
- CounselGo eBilling
- Client relationships
- Team leadership
- Staff management
- Planning and implementation
- Organizational management
- Employee relations and conflict resolution
- Performance reporting
- Data analysis
- Inventory management
- Staff training
- Quality assurance controls
- Forecasting and scheduling
- Customer relations specialist
Certification
- MS Office Suite Train the Trainor Training -
- NJ State Notary Public and Certified NNA Notary
Timeline
Legal Operations Manager
ETS
10.2021 - Current
Administrative Professional III
ETS
12.1998 - 10.2021
Associate of Arts - Marketing
Bauder College
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