Joie Lane

Director of Revenue Cycle Management

Bridge Diagnostics, LLC

Aliso Viejo, California

03.2021 - 03.2025

Oversaw operations of the RCM department to ensure accurate billing processes.
Created monthly financial reports on sales, budgeting, forecasting, and expenses.
Developed strategies for improving efficiency of billing processes across departments.
Evaluated current processes and identified areas for improvement within the organization.
Conducted regular meetings with team members to review goals, objectives, and progress.
Ensured compliance with all relevant laws and regulations governing revenue collection.
Developed and implemented strategies for increasing revenue growth.
Provided guidance and support to the sales team in meeting their quotas.
Created internal training materials related to best practices in revenue management.
Reviewed denied claims to identify root causes and necessary corrections.
Collaborated with insurance representatives to resolve billing discrepancies effectively.
Documented denial trends for analysis and reporting to management teams.
Communicated with healthcare providers to gather required documentation for appeals.
Trained new staff on denial processes and best practices for claims management.
Implemented process improvements to enhance efficiency in claim resolution workflow.
Maintained updated knowledge of payer policies and regulatory changes affecting claims.
Utilized billing software to track claims status and update records accurately.
Analyzed trends in denials for potential process improvement opportunities.
Tracked progress on appeals throughout the resolution process.
Processed appeals for rejected or underpaid claims in a timely manner.
Monitored accounts receivable aging report for unpaid denied claims.
Worked closely with billing staff to resolve issues quickly and efficiently.