Joie Montes
Ogden,UT
Summary
Dynamic professional with extensive experience in inventory management and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in medical terminology and skilled in cash handling, ensuring operational efficiency and accuracy in fast-paced environments.
Overview
25
25
years of professional experience
10
10
Certifications
Work History
Fulfillment Associate
Walgreens Boots Alliance
Westminster, CO
04.2021 - 07.2023
- Processed customer orders and prepared items for shipment.
- Managed inventory levels and organized stock in fulfillment areas.
- Operated warehouse equipment to efficiently move products.
- Packaged prescriptions on production line for shipment to stores across Colorado
Customer Service Representative
Safeway
Denver, CO
01.2021 - 12.2022
- Resolved customer information and complaints, leading to increased customer satisfaction and loyalty
- Responded to customer inquiries about products and services, providing accurate information and support
- Assisted customers with inquiries, ensuring positive experience and satisfaction
- Executed cashier responsibilities, including processing payments and managing transactions.
Cook
MorningStar Senior Living
Ogden, UT
02.2016 - 04.2020
- Prepared daily meals following dietary guidelines for senior residents.
- Prepared nutritious meals for residents in assisted living environment, promoting health and well-being.
- Collaborated with staff to create menu plans catering to resident preferences.
- Maintained kitchen cleanliness and adhered to health and safety regulations.
Call Center Representative/Supervisor
Public Interest Communications
Salt Lake City, UT
02.2013 - 04.2018
- Managed high-volume inbound calls and addressed customer inquiries effectively.
- Supervised a team in the outbound call center to achieve operational goals.
- Provided detailed information about services and programs offered by the organization.
- Documented customer interactions accurately in the CRM system for tracking purposes.
Medical Assistant
Midtown Community Health Center
Ogden, UT
01.2011 - 05.2013
- Assisted physician in patient care by collecting vitals, administering injections, performing blood draws, and discussing collection, billing, and coding for respiratory therapy.
- Collected and updated patient medical histories and vital signs accurately.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations effectively.
Education
Medical Assstanti -
Everest. College
West Valley City, UT05.2010
Skills
- Cash handling and register
- POS systems
- Retail math applications
- Customer service and support
- Time management strategies
- Clerical and administrative skills
- Microsoft Word proficiency
- Phone etiquette practices
- Sales techniques and strategies
- Product demonstrations
- Medical office experience and scheduling
- Insurance verification processes
- Basic math skills
- Medical terminology and coding
- ICD-9 and ICD-10 coding standards
- Medical billing and records
- EMR systems proficiency
- Transcription services
- Venipuncture and phlebotomy
- Injection administration experience
- Patient care and education
- EKG monitoring
- Respiratory therapy knowledge
- Anatomy expertise
- Food service operations
- Communication skills
Certification
- AED Certification
- CPR Certification
Personal Information
- Authorized To Work: US for any employer