Joie Sexton
Monterey,TN
Summary
Team member with a track record of dependability and high quality work. Dedicated to improving employee performance, achieving team goals, and completing projects consistently and on time. Committed to proactive reorganization for maximum efficiency and safety. Communicate with partners and vendors. Multi-tasking Team Leader with a track record of launching successful [Type] initiatives. Dedicated to ensuring quality and making the most of every day. Strong organizational and communication skills, as well as accuracy and attention to detail. Skilled at working independently and efficiently. Dedicated to learning, growing, and succeeding. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Administrative Technician
Ficosa
Cookeville, TN
08.2022 - Current
- Organized office supplies inventory and placed orders when necessary.
- Provided technical assistance with computer issues related to hardware or software programs.
- Prepared correspondence such as memos, letters, emails.
- Compiled data from various sources into reports for management review.
- Answered incoming calls on multi-line telephone system; transferred callers as needed.
- Reviewed timesheets for accuracy prior to submission to payroll department.
- Maintained filing system according to established procedures.
- Scanned documents into electronic format for storage in shared network drive.
- Provided administrative support to executive staff by scheduling meetings, preparing documents, and maintaining records.
- Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Team Leader
Ficosa Cookeville
Cookeville, TN
10.2016 - 08.2022
- Conducted training and mentored team members to promote productivity, accuracy, and a commitment
- Mentored and guided employees to ensure that assigned tasks were completed correctly
- Trained the team on all aspects of the company's operating procedures
- Increased efficiency by removing safety hazards and debris from work areas
- Team leader for multiple assembly line monitoring the start and stop of production.
Manager
Cash Express
Monterey, TN
09.2007 - 02.2016
- Was in charge of the store's daily operations
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits
- Brought in new business by planning marketing events, prospect calls, and networking referrals
- Dealt with customer service issues as they arose
- Performed weekly audits
- Answering phones, filing, mailing letters, marketing, assisting customers with their loans
- Collections
- Opening and closing of the store.
Assistant Manager
Dollar General
Monterey, TN
07.2004 - 09.2007
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Interacted with customers to assess their needs and recommend products or services
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Instructed team members on how to implement successful operational and sales strategies
- In charge of scheduling, inventory control, and stocking
- Provided excellent customer service in a timely manner
- Assist customers in locating products
- In in charge of reporting employee hours to the payroll department
- Oversaw a team of 11 employees and provided performance feedback
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Interact with customers
- Ordering and receiving products
- Looked at workloads to see how they would change with the seasons.
Data Entry
IDENTITY GROUP
Cookeville, TN
03.2004 - 06.2007
- Follow data program techniques and procedures to meet data entry requirements
- Typesetter (Design), proof-reading and scanning customers orders
- Entering Data from customers via fax machine.
Education
Center Line High School
Skills
- Data entry
- Complaint resolution
- Safety processes and procedures
- Cash Handling
- Employee Evaluation
- Operations monitoring
- Quality control
- Document Preparation
- Telephone Reception
- Computer Operations
- Database Administration
- Customer Service
- Document Management
- Meeting Support
- File Organization
Timeline
Administrative Technician
Ficosa
08.2022 - Current
Team Leader
Ficosa Cookeville
10.2016 - 08.2022
Manager
Cash Express
09.2007 - 02.2016
Assistant Manager
Dollar General
07.2004 - 09.2007
Data Entry
IDENTITY GROUP
03.2004 - 06.2007
Center Line High School
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