joie vallo
Laguna
Summary
Dynamic and dedicated professional with a strong background in customer service at Acoma Business Enterprises. Proven ability to enhance guest experiences through effective multitasking and active listening. Skilled in maintaining a clean environment and promoting teamwork, resulting in reduced wait times and increased customer satisfaction.
Overview
2
2
years of professional experience
Work History
Hostess/chasier
Acoma Business Enterprises
08.2023 - 03.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted teamwork between service and kitchen staff to address guest needs.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Laguna-Acoma Jr/Sr High School
Casa Blanca, NM05.2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
- Safe food handling
- Multitasking Abilities
- Teamwork and collaboration
- Active listening and communication
- Table bussing
- Food running
Timeline
Hostess/chasier
Acoma Business Enterprises
08.2023 - 03.2025
Laguna-Acoma Jr/Sr High School
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