Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
StoreManager

Joi Eden Raines

New Orleans,LA

Summary

Professional, skilled program coordination expert with proven track record in managing complex projects and driving successful outcomes. Extensive experience managing multifaceted projects across diverse industries. Strong focus on team collaboration, delivering results, and adapting to changing needs. Known for reliability, problem-solving abilities, strong communication skills and fostering cohesive work environment.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Lyft Driver

Lyft
07.2017 - Current
  • Drove passengers to their destination while developing strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Assisted visitors with restaurants & recreational activities around New Orleans.
  • Participated in the recruitment of new individuals to become Lyft drivers.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Boosted company reputation through excellent driving record free from accidents or violations.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Sales Associate - Retail

NOLA Craft Culture
01.2019 - 03.2021
  • Enhanced store revenue by consistently exceeding sales targets through effective customer engagement and product knowledge.
  • Developed strong rapport with customers and created positive impression of business by developing new client relationships with engagement for potential customers and highlighting the benefits of the store's product offerings.
  • Assisted with various crafting classes and special events in the store.
  • Managed efficient cash register operations, while performing cash, card, and check transactions to complete customer purchases.
  • Prepared merchandise for sales floor by pricing or tagging as well as rotating and restocking shelves to maintain product availability and store appearance.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Manager, First Year Programs

Tulane University
01.2007 - 03.2017
  • Responsible for the management, administration, planning and implementation of co-curricular programming of TIDES classes during class meetings as well as evenings and weekends.
  • Managed TIDES records, databases, course descriptions and financial records as well as maintaining the program's website and data as necessary for project evaluations.
  • Solicited new course proposals annually from Tulane faculty and staff.
  • Planned and implemented orientation for new instructors, as well as creating and developing programming for the courses.
  • Consulted and supported the TIDES faculty in ensuring the efficient and smooth operation of the programs by delivering logistical support for class meetings, guest speakers, special events, field trips and other events.
  • Managed TIDES processes and functions, with special attention to details such as transportation, catering, promotion, rentals, contracts and payments.
  • Interacted with individuals at all levels within the university administrative and externally in responding to queries and performing duties.
  • Managed First Year Programs' staff and student workers, overseeing schedules and project assignments.

Senior Program Coordinator, First Year Programs

Tulane University
01.2006 - 01.2007
  • Responsible for the planning and implementation of co-curricular programming during TIDES classes during class meetings as well as evenings and weekends.
  • Consulted and supported the TIDES faculty in ensuring the efficient and smooth operation of the programs by delivering logistical support for class meetings, guest speakers, special events, field trips and other events.
  • Managed assigned TIDES processes and functions and interacts with individuals at all levels within the university administrative and externally in responding to queries and performing duties.
  • Assisted in the managing of the staff of student workers.

Program Coordinator

Tulane University
11.2004 - 01.2006
  • Responsible for the planning and implementation of co-curricular programming for the TIDES classes during class meetings as well as evenings and weekends.
  • Consulted and supported the TIDES faculty in ensuring the efficient and smooth operation of the programs by delivering logistical support for class meetings, guest speakers, special events, field trips and other events.

Assistant, Development Office

Lausanne Collegiate School
01.2004 - 06.2004
  • Assisted the Associate Director of Development.
  • Wrote press releases and photographed student events.
  • Updated alumni records and files.
  • Recorded Annual Fund and Capital Campaign donations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked on special projects, as well as generated letters, assisted in mailings, data entry, and provided general office support. (Through Kelly Services).

Assistant, Event Marketing

ALSAC/St. Jude Children's Research Hospital
01.2003 - 01.2003
  • Responsible for assisting the Event Marketing Director and other members of the department with various projects.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Assisted the Director in all aspects of business operations, including meeting and fundraising preparation, writing letters and scheduling appointments for the Director.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Distributed mail and correspondence throughout the department. (Through Spherion, Inc.).

Administrative Assistant

Peter A. Mayer Advertising Inc
01.2001 - 01.2002
  • Provided diverse administrative support for the President of the agency, clients and critical staff.
  • Responsibilities included preparing assignments of complex and confidential nature, necessitating exposure to sensitive information and contacts requiring discretion, initiative, judgment and tact.
  • Responsibilities also included, but are not limited to:
  • Prepared contracts
  • Scheduled meetings and various entertainment
  • Scripted letters to and interacting with clients
  • Arranging travel and accommodations for clients and staff

Lead Bookseller

Barnes & Noble Bookstore
01.2000 - 12.2000
  • Assisted customers while supervising employees.
  • Handled the distribution and the balancing of cash drawers at the beginning and end of each shift.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Prioritized helping customers over completing other routine tasks in store.
  • Increased sales by creating visually appealing displays that featured current bestsellers and staff picks.
  • Primed displays of bestselling novels each week, as well refreshing the staff book recommendations on a monthly basis.
  • Maintained assigned sections of the store, while working in the cafe, children and music departments when needed.

Bookseller

Barnes & Noble Bookstore
08.1998 - 12.1999
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Assisted customers in locating desired titles, while enhancing customer satisfaction by providing personalized book recommendations based on individual preferences.

Education

Bachelor of Arts - English

Tulane University
New Orleans, LA
08.1995 - 05.1998

Master of Arts - English and Cinema Studies

University of California
Los Angeles, CA
06.2004 - 08.2004

Bachelor of Arts - Speech and Drama

Dillard University
New Orleans, LA
08.1993 - 05.1995

Skills

  • Program management (10 years)
  • Event management (10 years)
  • Event strategy development (10 years)
  • Event planning & logistics coordination (10 years)
  • Office Administration experience (10 years)
  • Microsoft Office applications experience (10 years)
  • Team/Staff management (10 years)
  • Customer service/problem-solving expertise (10 years)
  • Payroll processing experience (10 years)
  • Written communication skills (10 years)

Certification

Driver's License

Additional Information

  • Personable and articulate with exceptional interpersonal and communication skills.
  • Self-motivated professional with strong problem solving and organizational abilities.
  • Proficient at balancing priorities and working independently.
  • Adept at creating effective working relationships with clients and colleagues.

Timeline

Sales Associate - Retail

NOLA Craft Culture
01.2019 - 03.2021

Lyft Driver

Lyft
07.2017 - Current

Manager, First Year Programs

Tulane University
01.2007 - 03.2017

Senior Program Coordinator, First Year Programs

Tulane University
01.2006 - 01.2007

Program Coordinator

Tulane University
11.2004 - 01.2006

Master of Arts - English and Cinema Studies

University of California
06.2004 - 08.2004

Assistant, Development Office

Lausanne Collegiate School
01.2004 - 06.2004

Assistant, Event Marketing

ALSAC/St. Jude Children's Research Hospital
01.2003 - 01.2003

Administrative Assistant

Peter A. Mayer Advertising Inc
01.2001 - 01.2002

Lead Bookseller

Barnes & Noble Bookstore
01.2000 - 12.2000

Bookseller

Barnes & Noble Bookstore
08.1998 - 12.1999

Bachelor of Arts - English

Tulane University
08.1995 - 05.1998

Bachelor of Arts - Speech and Drama

Dillard University
08.1993 - 05.1995

Similar Profiles

CREATE PROFILE