Joie Marie Serra
Haleiwa,HI
Summary
Dynamic operations leader skilled in data analysis, budget management, and organizational structuring. Successfully directed a nine-figure operation, achieving significant cost efficiencies and fostering client relationships to boost retention and growth.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Director of Operations
Gordian
Pacific North Region & Western Canada
02.2019 - Current
- Drove improvement through Kaizen and KPI management, leaning on data and Gemba.
- Managed budget allocations to optimize resource utilization and cost efficiency.
- Facilitated training sessions to enhance staff skills and operational knowledge.
- Led strategic planning sessions to set long-term operational objectives and targets.
- Developed and maintained client relationships to grow business and improve account retention.
- Directed the operations and logistics of a nine-figure operation.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Coordinated cross-functional teams to align goals and timelines effectively.
Sector Manager
Gordian
, HI
09.2018 - 02.2019
- Established a new market with the largest state agency, achieving first-year goals and securing legislative support.
- Created and trained a new team, resulting in third-largest client status within two years.
- Developed Standard Work for services, adopted company-wide for enhanced consistency.
Enterprise Account Executive
Gordian
Southwest to Mid-Atlantic
03.2015 - 09.2018
- Piloted a new position, resulting in establishment of an additional team.
- Achieved status as top performer by closing largest project in company history.
- Created strategic account plans to improve client engagement and satisfaction.
- Analyzed market trends to uncover opportunities within key accounts.
- Developed inaugural business review report to enhance client partnerships, still utilized today.
- Utilized CRM system for tracking activities, managing leads, and recording sales performance.
Senior Account Manager/Project Manager
Gordian
, FL
03.2011 - 06.2016
- Delivered impactful presentations to clients on product offerings and updates.
- Oversaw multiple accounts, consistently exceeding performance goals.
- Managed concurrent projects with competing deadlines to ensure timely completion.
- Facilitated meetings with internal teams, consultants, and contractors for project alignment.
- Led a team to maintain seamless operations across Florida.
- Served as Subject Matter Expert in sales meetings, resulting in six closed opportunities within one year.
Project Manager
F.H. Paschen
, FL
02.2007 - 03.2011
- Managed project schedules to ensure timely completion of construction tasks.
- Oversaw compliance with safety regulations and quality standards on job sites.
- Reviewed contracts and negotiated terms with subcontractors and suppliers effectively.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Prepared cost estimates for projects of varying sizes.
Education
Negotiation Mastery
Harvard Business School Online
12-2020
Bachelor of Science - Architectural Engineering
University of Miami
Coral Gables, FL05-2005
Skills
- Kaizen methodology
- Data analysis and KPI management
- Budget management
- Strategic planning
- Business development
- Organizational structuring
Certification
Project Management Professional
Timeline
Director of Operations
Gordian
02.2019 - Current
Sector Manager
Gordian
09.2018 - 02.2019
Enterprise Account Executive
Gordian
03.2015 - 09.2018
Senior Account Manager/Project Manager
Gordian
03.2011 - 06.2016
Project Manager
F.H. Paschen
02.2007 - 03.2011
Negotiation Mastery
Harvard Business School Online
Bachelor of Science - Architectural Engineering
University of Miami