Joi Leonard
Columbia ,MD
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
Elkridge, MD
05.2021 - Current
- Obtained and adhered to detailed daily route schedules provided by the dispatch.
- Ensured correct items were loaded onto the vehicle by comparing them to shipping documents.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated delays to customers, minimizing inbound call volume.
Personal Shopper
Instacart
Columbia, MD
05.2021 - Current
- Ensured high standards of customer satisfaction.
- Handles groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Compiled and analyzed client feedback to identify trends and areas for service enhancement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delivery Driver
Walmart/DDI
Columbia , MD
05.2021 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Verified deliveries against shipping instructions before delivering to customers.
- Responded promptly to customer inquiries regarding the status of their orders over the app or via text.
Education
Some College (No Degree) -
Howard Community College
Columbia, MDSkills
- Package scanning
- Exceptional written and verbal communication skills
- Heavy Hauling
- Load securing
- Delivery logging
- Time management skills
- Delivery schedule development
- GPS and route planning
References
References available upon request.
Timeline
Delivery Driver
Amazon
05.2021 - Current
Personal Shopper
Instacart
05.2021 - Current
Delivery Driver
Walmart/DDI
05.2021 - Current
Some College (No Degree) -
Howard Community College