JOI LYNSE GAINES
Eastpointe,Mi.
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient in developing strong, efficient teams. Decisive leader and analytical problem solver. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Manager (Inflight Service)
Delta Air Lines, Inc
Romulus, MI
08.2023 - Current
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Encouraged open communications, promoting positive and pro-employee work environment.
Flight Attendant
Delta Air Lines, Inc
Romulus, MI
06.2022 - 08.2023
- Ensures customers remain seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Dealt with mechanical and passenger emergencies according to standards.
- Provides support to crew members in any situation and mentors new flight attendants during rotations to ensure cohesive and positive relationships with peers.
- Takes measures during unusual conditions to maximize safety of customers and crew.
- Delivers superior Delta service to every customer onboard the aircraft.
- Demonstrates safety equipment and procedures to meet FAA guidelines.
- Anticipates needs of passengers to enhance comfort and promote enjoyable flight.
- Efficient Flight Lead, capable of leading crew, and problem solving in a quick and attentive nature.
- Consistently represents the Delta brand with pride in uniform and out.
- Completes safety reports in a clear, concise, and timely nature.
Police Sergeant
Detroit Police Department
Detroit, MI
01.2019 - 06.2022
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Collaborated with divisional commanders to maintain consistency in all operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved criminal investigation lead times through enhanced case management and better personnel training.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Provided officers with coaching, as well as delivering verbal and written corrective action.
- Responded quickly to calls, questions and complaints from citizens to help in various situations.
- Evaluated the performance of assigned personnel through observation, review of reports and other methods.
- Ensured that all personnel met department standards for performance and conduct.
- Investigated complaints against officers or civilian employees in accordance with established policy.
- Performed supervisory duties such as developing goals, evaluating job performance, approving leave requests and maintaining discipline.
Police Officer, Uniformed Patrol
Detroit Police Department
Detroit, MI
12.2011 - 08.2020
- Respond quickly and take appropriate action at highly stressful crime and disaster scenes.
- Communicate with citizens professionally.
- Investigated criminal and traffic offenses.
- Apprehended suspects, prepared case reports, and testified in courtroom hearings.
- Adhered to all safety protocols and properly handled all equipment and materials.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
Education
Master of Science - Culture, Change, And Leadership
Cleary University
Howell, MI04.2022
Bachelors of Applied Science - Public Safety
Siena Heights University
2019
Skills
- Safety and Security
- Emergency Management
- Emergency Planning
- Problem Solving
- Decision Making
- Training and Coaching
- Team Oversight
- Safety Procedures
- Company Culture and Values
- Verbal and Written Communication
Affiliations
- BOLD- Black Community BRG
- SHE Women's BRG
- NOBLE (National Organization of Black Law Enforcement Leadership)
- Siena Heights University Alumni Association 20'
Certification
Flight Attendant Certificate of Demonstrated proficiency (FAA certification)
Customer Service Excellence Training
CAPPA (Mental Health and Wellness Interaction Training)
Dignitary Protection/Executive Protection Training (MCOLES)
Trainer and Mentor
First aid and AED certifications
Timeline
Field Service Manager (Inflight Service)
Delta Air Lines, Inc
08.2023 - Current
Flight Attendant
Delta Air Lines, Inc
06.2022 - 08.2023
Police Sergeant
Detroit Police Department
01.2019 - 06.2022
Police Officer, Uniformed Patrol
Detroit Police Department
12.2011 - 08.2020
Master of Science - Culture, Change, And Leadership
Cleary University
Bachelors of Applied Science - Public Safety
Siena Heights University