Joionna Brown
Romeoville,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Fueling Agent
Swissport Fueling
05.2023 - 05.2024
- Performed daily fueling operations, including loading fuel into aircraft tanks and servicing ground support equipment.
- Maintained records of fuel usage, fuel inventory levels, and refueling activity.
- Monitored and maintained proper storage conditions for aviation fuels to ensure quality control.
- Assisted in the inspection of aircraft before, during, and after fueling operations.
- Loaded fuel trucks with appropriate type and quantity of fuel as requested by customers.
- Operated mobile fueling vehicles such as tankers or bowsers to transport fuel from storage tanks to aircrafts.
- Conducted safety checks on all fueling equipment prior to use, ensuring it is safe for operation.
- Drove and operated fuel trucks, hydrant carts and stationary carts to fuel aircraft.
- Maintained records of received fuel, dispensed fuel and time of refueling.
Ramp Agent Supervisor
O’Hare
Chicago, IL
08.2022 - 04.2024
- Provided oversight and supervision of ramp agent staff, ensuring that all safety protocols were followed.
- Monitored daily operations to ensure efficient loading and unloading of aircrafts.
- Ensured compliance with FAA regulations and company policies.
- Maintained accurate records of incoming and outgoing flights and associated cargo.
- Resolved conflicts between co-workers in a timely manner.
- Performed pre-flight inspections on equipment used by ramp agents prior to use each shift.
- Trained personnel on proper techniques for loading and unloading cargo safely without damage to property or personnel.
- Assigned duties to staff according to their individual skill sets.
- Enforced safety regulations when operating motor vehicles around the airfield.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Connected electrical power units and service hoses to aircraft.
- Protected customers' baggage from loss, theft and damage.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Inspected cargo for accuracy of documentation and weight requirements.
- Used scanners to track parcel information, condition or receipt.
- Staged aircraft cargo to direct ground crew to unload and load baggage.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Strapped larger items down over protective padding to secure throughout flight.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
Student Employee
Campus Tours
University Center, MI
10.2019 - 05.2020
- Provided customer service to students and staff by answering phones, responding to emails, resolving inquiries and providing information.
- Coordinated events such as workshops, conferences and seminars for students on campus.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conducted research on various topics related to the educational environment at the university.
- Identified needs of customers promptly and efficiently.
- Advised incoming freshmen on the requirements needed to complete their degree program successfully.
- Increased school relationships and resources by managing high-profile events and assisting with externally oriented events.
- Directed or led visitors to classrooms and buildings.
- Utilized campus systems to schedule rooms and meetings.
- Supported athletic training for student-athletes by preparing treatment areas, equipment and materials.
- Conducted campus tours to help prospective students and families learn about class sizes and campus life.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Answered office phone to direct inquiries to appropriate individuals.
- Developed strong oral and written communication skills in working with people of different ages.
- Followed instructions from management to complete tasks according to exact specifications.
- Shadowed professionals to understand industry and operations.
Student Assistant
McDonough County Public Transportation
Macomb, IL
10.2017 - 05.2018
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Managed office supplies inventory by ordering materials when necessary and tracking usage.
- Facilitated communication between faculty members and students through email correspondence or telephone calls.
- Organized files in an efficient manner so that they are easily accessible when needed.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Followed school schedules and policies to promote safety and learning.
- Worked with management and instructors to establish core skills related to job and industry.
Education
Associates In Science - Biomedical Engineering
Joliet Junior College
05-2026
Associate of Arts - Communications Technologies
Joliet Junior College
Joliet, IL05-2022
High School Diploma -
Joliet West High School
05.2017
Associate of Arts - General Studies
Joliet Junior College
Joliet, ILSkills
- Effective communication abilities
- Critical thinking abilities
- Airport Operations Familiarity
- Continuous learning mindset
- Ground Support Equipment Operation
- Fuel System Knowledge
- Physical stamina and strength
- Fuel Inventory Management
- Aircraft Fueling Expertise
- Decision-making capabilities
- Work Area Cleanliness
- Time Management
- Professionalism
- Professional Demeanor
- Continuous Improvement
- Interpersonal Skills
- Reliability
- Analytical Skills
- Effective Communication
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Documentation And Reporting
- Organizational Skills
- Creative Thinking
- Excellent Communication
- Written Communication
- Problem-solving aptitude
- Interpersonal Communication
- Adaptability
- Goal Setting
- Analytical Thinking
- Self Motivation
- Relationship Building
- Decision-Making
- Aircraft refueling
- Time management abilities
- Problem-Solving
- Adaptability and Flexibility
- Multitasking
- Task Prioritization
- Problem-solving abilities
Professional Development
Interprofessional Education Mega Simulation Experience, 08/2015, 05/2018, Collaborated with two professional Newspapers from different schools to increase quality in writing for various aspects of a newspaper
Coursework
- Fundamentals of Communication
- Fundamentals of Rhetoric and Professional writing
- Public Speaking
References
Emilia Marchan
Alliance Ground
836 N Patton Dr
Chicago, IL 60018
(312) 610-2689
Marvin Gomez
Ground
836 N Patton Dr
Chicago, IL 60018
(773) 656-0177
Shonda M. Long, Women’s Basketball Coach
Davenport University
6191 Kraft Ave SE
Grand Rapids, MI 49512
(989) 482-5144
smlong12@svsu.edu
Timeline
Fueling Agent
Swissport Fueling
05.2023 - 05.2024
Ramp Agent Supervisor
O’Hare
08.2022 - 04.2024
Student Employee
Campus Tours
10.2019 - 05.2020
Student Assistant
McDonough County Public Transportation
10.2017 - 05.2018
Associates In Science - Biomedical Engineering
Joliet Junior College
Associate of Arts - Communications Technologies
Joliet Junior College
High School Diploma -
Joliet West High School
Associate of Arts - General Studies
Joliet Junior College