Retail
JOI R HUDSON
Palmdale,CA
Summary
Dynamic, energetic person seeking to transition into my position as a medical assistant while still maintaing interest in remote work as well ; overall eager to take on and learn new tasks.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Home Care Provider
IHSS Public Authority
01.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Call Center Representative
Tenet Health
Commerce, California
01.2024 - 08.2024
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handle 50+ customer interactions per day, giving detailed, personalized and polite service
- Proficient in video conferencing platforms such as Zoom, Skype , hangouts; able to communicate to customers across a variety of channels
Service Assistant/Customer Service
Forever21
07.2018 - 07.2020
- Accurately worked with and turned in all money ,receipts,checks and coupons .
- Process customer returns ,answer questions about merchandise , and manage exchanges.
- Rotated merchandise , organized shelves and put out new stock.
- Put up signage regarding recalls items and changes to store regulations.
- Recommend additional items for a future purchase
- Answer customer service desk phone calls and routed calls appropriately.
Tax Preparer
Liberty Tax Service
02.2018 - 06.2018
- Responsible for income tax preparation for individuals and companies.
- Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner.
- Completes tax forms in accordance with policies and in compliance with legislation and regulations.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CAAssociates - Language Arts of Social Behavior
Antelope Valley College
Lancaster, CAMedical Assistant Certification -
Career Care Institute - Lancaster
Lancaster, CACareer Planning and Participation
Los Angeles County Office of Education
Palmdale, CA2012
Skills
- Solution Focused
- Training techniques
- Word,Excel ,PowerPoint
- Oral and written communication
- Active Listening
- Multi-Task
- Patient Care
- Certified in Basic Life Support (BLS)
- Phlebotomy
- Vital Sign Monitors
- Patient-Handling Equipment
- Inventory and Supply Management
- EKG Set up and Monitoring
- Medical Billing
- Stocking Supplies
- Specimens Collection and Processing
- Electrocardiography (EKG)
- Pipetting
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Call Center Representative
Tenet Health
01.2024 - 08.2024
Home Care Provider
IHSS Public Authority
01.2021 - Current
Service Assistant/Customer Service
Forever21
07.2018 - 07.2020
Tax Preparer
Liberty Tax Service
02.2018 - 06.2018
Associates - Language Arts of Social Behavior
Antelope Valley College
Medical Assistant Certification -
Career Care Institute - Lancaster
Career Planning and Participation
Los Angeles County Office of Education
High School Diploma -
Rancho Verde High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Medical
Remote Work
Languages
English
Full Professional