Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joiselande Metelus

Fort Pierce,FL

Summary


Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.

Overview

8
8
years of professional experience

Work History

Registered Nurse

Vivo Healthcare
07.2024 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.

Customer Service representative

Deposita
11.2021 - Current
  • Proficient in customer service management, create and handle customer tickets to ensure effective issue resolution
  • Experience in managing high volume inbound calls, demonstrate excellent communication skills and the ability to multitask
  • Troubleshoot recyclers, showcasing problem solving abilities and technical expertise

Tech Support

Comcast
01.2017 - 10.2021
  • Expertise in troubleshooting X1 Platform to guarantee optimal performance and user experience
  • Created customer tickets and followed up, managed open tickets effectively to ensure timely resolution of issues
  • Coordinated hardware orders, including cable boxes with internet, and maintained clear communication with customers via email

Education

Associates of Science - nursing

Southeastern College
West Palm Beach, FL
03.2024

Associates of Arts - undefined

Indian River State College
Fort Pierce, FL
06.2016

Skills

  • Skills: Microsoft Office, Outlook, Troubleshooting, Patient care, Empathy, Continuous learner, Teamwork, Compassion, Patience, Stress management, Problem solving, Vital signs, Attention to detail, Critical Thinking, Head to toe Assessment, Medication and IV administration, Documentation and charting, Wound care, Vaccine administration, Tracheostomy care and Bilingual (English and Creole)
  • Certifications: Basic Life Support and AED

Timeline

Registered Nurse

Vivo Healthcare
07.2024 - Current

Customer Service representative

Deposita
11.2021 - Current

Tech Support

Comcast
01.2017 - 10.2021

Associates of Arts - undefined

Indian River State College

Associates of Science - nursing

Southeastern College

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Joiselande Metelus