Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovani Clark

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Shift Supervisor, Barista Trainer

Starbucks Coffee Company
10.2021 - Current
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prioritizes customer experience
  • Enforced company policies and regulations with employees.
  • Motivating team and celebrating wins
  • Submitting orders according to store needs
  • Submits incident reports
  • Conducting store deep cleaning tasks; coffee urns, cabinets, refrigerators, nitro system, pastry case, vents, coffee grinder, windows, dusting, etc
  • Utilizes MyDaily system to conduct store walk-throughs; notes of observation
  • Upholding daily customer commitment and Starbucks Mission Statement
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Crafting beverages with Starbucks Coffee Routines
  • Regular cleaning and sanitization of lobby and office spaces
  • Garbage disposal
  • Conducts seasonal trainings
  • Dish washing
  • Delivery preparation
  • Disposal of expired merchandise
  • Advocates for growth and development
  • Upholding Food and Store safety regulations
  • Holding baristas accountable
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

At Your Service Sales Associate

Bloomingdale's Macys
06.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Cashier, Food Preparation

Moreno Valley College: Lion's Den Café
05.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Program Assistant

Moreno Valley College: Student Activities Center
10.2016 - 04.2019
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
  • Prepared clearly written and formatted documents and reports.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Supported the development of new programs through thorough research and analysis of industry trends.
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
  • Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
  • Strengthened communication between team members by establishing clear channels for information sharing.
  • Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
  • Enhanced program visibility by coordinating and executing marketing campaigns across multiple platforms.
  • Conducted research on industry trends to inform program improvements and innovation.
  • Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
  • Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
  • Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
  • Scheduled and managed logistics for over 50 workshops, leading to increase in participant engagement.
  • Negotiated with vendors to secure cost-effective services for program events, maximizing budget efficiency.
  • Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.

Education

Associate of Arts -

Moreno Valley College
Moreno Valley, CA
08-2026

High school or equivalent -

Rancho Verde High School
Moreno Valley, CA
05-2016

Skills

  • Task Delegation Expertise

  • Responsive to New Challenges

  • Consistent Dependability

  • Effective Communication

  • Performance Oriented

  • Effective Decision Making

  • Workplace Professionalism

  • Creative Problem Solving

  • Goal-Oriented Mindset

  • Skill Development Training

  • Skilled at Managing Multiple Tasks

  • Customer Engagement

  • Detail-Oriented Data Input

  • Certified in Food Safety Practices

  • Team Leadership

  • Accurate Cash Management

  • Training and mentoring

Timeline

Shift Supervisor, Barista Trainer

Starbucks Coffee Company
10.2021 - Current

At Your Service Sales Associate

Bloomingdale's Macys
06.2021 - 12.2021

Cashier, Food Preparation

Moreno Valley College: Lion's Den Café
05.2019 - 06.2020

Program Assistant

Moreno Valley College: Student Activities Center
10.2016 - 04.2019

Associate of Arts -

Moreno Valley College

High school or equivalent -

Rancho Verde High School

Similar Profiles

CREATE PROFILE
Jovani Clark