Jojo Ganir
Los Angeles,CA
Summary
Ambitious and highly-energized job seeker seeking an entry-level HR position to launch a career and contribute to company goals. With over 10+ years of experience in the retail, sales, customer service, and travel industry, brings valuable management and leadership credentials. Known for excellent reputation in problem-solving and enhancing customer satisfaction, confident in ability to make a positive impact in any organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Generalist
McMaster-Carr
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Learning Specialist
Hertz/Dollar Rent A Car
02.2018 - 04.2020
- Facilitated training for 250+ new hires annually through in-person and WebEx virtual platform, teaching company brand history, sales, and customer service.
- Supported HR with the onboarding orientation process for new hires.
- Developed essential training tools via MS Word, Teams, Excel, PowerPoint, and WebEx while contributing as a subject matter expert.
- Coached and mentored branch locations to track development as they progress into the next stage of their career roadmap.
- Collaborated in continued education assessments with General Managers and their respective market through regular communication for most current policies and process improvements.
- Assessed performance of global learning trainers to provide feedback for growth utilizing SMART goals while highlighting areas of strengths and opportunities.
- Implemented coordination and planning skills to achieve results according to schedule.
- Spearheaded in team-building activities to enhance working relationships.
Location Manager
Hertz/Dollar Rent A Car
07.2012 - 02.2018
- Managed over 15 employees for four years, creating a team culture environment while grooming individuals, formulating efficient learning methods that lead to their career advancements/promotions.
- Achieved 20% YOY revenue growth, 9% YOY profit growth in addition to decreasing direct operating expenses by 3.5% in 2013.
- Spearheaded branch extensions by opening Toluca Lake (2012) and KoreaTown (2014) locations, generating a 30% YOY revenue growth.
- Nominated by Senior Management to be part of Hertz Succession Development Group in 2015, which consisted of advanced developmental training from the expertise of head department officials of Hertz corporation.
- Manages location transcends in customer service and drives sales while catering to customers' rental needs.
- Responsible with administrative work and aligns personnel with the daily operations, which impact the overall progression of the business.
- Handles fleet inventory to ensure supply of vehicles are sufficient to current demand, minimizes high depreciation cost and maintains high utilization to maximize revenue growth potential.
- Markets to family-owned businesses, body/repair shops, corporate affiliates, and insurance companies to gain new clientele and maintain established business relationships.
Assistant Manager
Hertz/Dollar Rent A Car
08.2008 - 07.2012
- Assisted in managing the location, transcends customer service, and drives sales while catering to customers' rental needs.
- Responsible for administrative work and aligns personnel with the daily operations, which impact the overall progression of the business.
- Handles fleet inventory to ensure supply of vehicles are sufficient to current demand, minimizes high depreciation cost, and maintains high utilization to maximize revenue growth potential.
- Markets to family-owned businesses, body/repair shops, corporate affiliates, and insurance companies to gain new clientele and maintain established business relationships.
Manager Associate
Hertz/Dollar Rent A Car
07.2007 - 08.2008
- Responsible for accommodating rental needs, sales, and customer service.
- Actively listen to customers' requests, confirming complete understanding before addressing concerns.
- Identified issues, analyzed information, and provided solutions to problems.
- Increased customer satisfaction by resolving product or service issues.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Applied Science in Human Resources Management -
Capella University
Minneapolis, MN11.2021
Associate of Science in Management and Leadership - undefined
Santa Monica College
Santa Monica, CA01.2020
Certificate in Culinary Arts - undefined
San Diego Culinary Institute of America
La Mesa, CA02.2006
Skills
- Human Resources
- Customer service
- Microsoft office
- Management
- Organizational skills
- Multitasking
- Leadership Development
- Computer Skills
- Effective Verbal & Written Communication
- Self-sufficient
- Data entry proficiency
- Complaint Handling
- Staff Training
- Product Sales
Certification
- The National Society of Leadership and Success - Foundations of Leadership 1 & 2
- Advanced Innovation Group Pro Excellence (AIGPE) - Lean Six Sigma Black Belt Certification
Timeline
Customer Service Generalist
McMaster-Carr
02.2022 - Current
Learning Specialist
Hertz/Dollar Rent A Car
02.2018 - 04.2020
Location Manager
Hertz/Dollar Rent A Car
07.2012 - 02.2018
Assistant Manager
Hertz/Dollar Rent A Car
08.2008 - 07.2012
Manager Associate
Hertz/Dollar Rent A Car
07.2007 - 08.2008
Bachelor of Applied Science in Human Resources Management -
Capella University
Associate of Science in Management and Leadership - undefined
Santa Monica College
Certificate in Culinary Arts - undefined
San Diego Culinary Institute of America
- The National Society of Leadership and Success - Foundations of Leadership 1 & 2
- Advanced Innovation Group Pro Excellence (AIGPE) - Lean Six Sigma Black Belt Certification
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