Jojo Phanthasone
Anchorage,AK
Summary
Adept at enhancing operational efficiency and team performance, I leveraged technical knowledge and strong leadership at Schlumberger to reduce equipment downtime and train new staff. Skilled in forklift operation and maintaining safety, my proactive approach and quick learning ability have consistently improved quality control and environmental awareness. Resourceful Plant Operator offering 3 years of expertise in monitoring [Type] plant operations. Purpose-driven in quickly and accurately making adjustments to maintain quality.
Overview
17
17
years of professional experience
Work History
Fluid Plant Operator Lead
Schlumberger
05.2022 - Current
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Trained new employees on daily task and operations of the job
- Assembled and disassembled equipment and facilities
- Operated forklift to organize product in facility and stage up prior to mixing fluids
- Performed daily inspections on all equipment such as pumps, agitators, forklift
- Recorded product used, volumes built, mud weight, and viscosities
- Adapted to adversity as recipes and task were changed on the fly to assist the rig with fluid
Psychiatric Nursing Assistant
Alaska Psychiatric Institute
09.2014 - 07.2020
- Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Conducted patient intake interviews, gathering vital information on medical history, current symptoms, and potential triggers for psychiatric episodes.
- Facilitated group therapy sessions for patients, fostering open dialogue and constructive feedback among peers.
- Enhanced patient care by conducting thorough psychiatric assessments and updating treatment plans accordingly.
- Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
- Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Delivery Driver
Full Circle Farms
01.2013 - 10.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Carpet Technician
Oxi Fresh Carpet Cleaning
05.2012 - 03.2016
- Performed carpet cleaning and stain removal tasks using recommended products.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
- Performed advanced stain removal techniques for successful results in challenging situations.
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Stayed updated on industry trends and best practices, ensuring the delivery of top-notch services to clients.
- Developed expert knowledge in utilizing various cleaning solutions for optimal effectiveness on different types of carpets.
- Safeguarded client property while working, ensuring minimal disruptions during service appointments.
- Established rapport with clientele through professional demeanor and thoughtful follow-up after completed jobs.
- Attained proficiency in various carpet cleaning methods, adapting to diverse job requirements effectively.
- Demonstrated strong problem-solving abilities when faced with unique or complex carpet issues.
- Ensured timely completion of projects, effectively managing multiple tasks and deadlines.
Assistant Store Manager
Footlocker Retail
06.2007 - 05.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Service High School
Anchorage, AK05.2008
Skills
- Strong leader - Keeping a safe and healthy work environment for all crew members to feel comfortable to be in
- Composure - while facing adversity I am able to focus on the task at hand and complete it in a safe and timely manner
- Standard Operating Procedures - I am able to complete the daily task that are needed
- Technical knowledge
- Forklift Operation
- Documentation skills
- Preventive Maintenance
- Environmental awareness
- System monitoring
- Efficient - Provide the best quality of work in a timely manner
- Quality Control
- Quick learner - I am a hands on learner and pick up new things quickly
Timeline
Fluid Plant Operator Lead
Schlumberger
05.2022 - Current
Psychiatric Nursing Assistant
Alaska Psychiatric Institute
09.2014 - 07.2020
Delivery Driver
Full Circle Farms
01.2013 - 10.2016
Carpet Technician
Oxi Fresh Carpet Cleaning
05.2012 - 03.2016
Assistant Store Manager
Footlocker Retail
06.2007 - 05.2012
High School Diploma -
Service High School