Joana Ramirez
Chicago,United States
Summary
Detail-oriented and highly motivated hospitality professional focus on creating exceptional experiences through heartfelt connections. Dedicated to providing hightest level of service to customers by continuously learning. Reliable with independent approach to handling any work environment from fine dining to high-volume.
Overview
12
12
years of professional experience
Work History
Bartender
Waldorf Astoria Chicago
06.2022 - Current
- Responsible for day-to-day operations from opening to close. Ensuring the bar is restock and ready.
- Continuously cultivating positive relationships with coworkers, managers but specially our guests.
- Trained new bartenders and servers.
- Constantly improving the communication of our team.
- Kept detailed inventory of the bar and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Strong ability to take initiative and self-manage
- Maintaining Forbes standards on a daily basis.
Server
Gibsons Restaurant Group
06.2021 - 08.2022
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Provided exceptional fine dining experience to our clientele.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
Trump International Hotel & Tower Chicago
06.2015 - 09.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Flexibility to work in other outlets such as Sixteen Restaurant, The Terrace 16 and IRD.
- Experienced at organizing and coordinating private events of 200+ people.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Service Manager
Chipotle Mexican Grill
01.2012 - 04.2013
- Established team priorities, maintained schedules and monitored performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented effective inventory control system to order the needed supplies and to reduce waste.
- Hired, trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Associate's Degree, Culinary Arts/Chef Training - Culinary Arts
UNIVERSIDAD UTE
Ecuador01.2011
High School Diploma -
Antonio Neumane High School
Ecuador02.2008
Skills
- Customer service
- English - Spanish
- Inventory management
- Dining Room Management
- Creative Mixology
- Multi-tasking
- Organizational skills
- Problem solving
- Supervisory skills
- Private Events and Catering
- Team Training
Timeline
Bartender
Waldorf Astoria Chicago
06.2022 - Current
Server
Gibsons Restaurant Group
06.2021 - 08.2022
Bartender
Trump International Hotel & Tower Chicago
06.2015 - 09.2019
Service Manager
Chipotle Mexican Grill
01.2012 - 04.2013
Associate's Degree, Culinary Arts/Chef Training - Culinary Arts
UNIVERSIDAD UTE
High School Diploma -
Antonio Neumane High School
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