Joseph Pitcock-Rodgers
Pensacola
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Shift Manager
McDonald's
01.2021 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Alorica
03.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX05-2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Listening skills
Timeline
Front Desk Agent
Comfort Inn & Suites
08.2024 - Current
Shift Manager
McDonald's
01.2021 - 08.2024
Customer Service Representative
Alorica
03.2018 - 12.2020
High School Diploma -
Cypress Ridge High School
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