Jojuana Wilkins
Lignum,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Knowledgeable and dedicated customer service professional with extensive experience in educational industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
American Statistical Association (ASA)
Alexandria, VA
11.2009 - Current
- Serve as the main point of contact for thecustomer service department.
- Manage annual Biopharmaceutical-Section-Regulatory-Industry-Statistics-Workshop (BIOP) with 1200 attendees and supervise a staff of 12
- Educate customers about billing, payment processing, and support policies and procedures.
- Respond to customer requests for products, services, and company information.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to special needs or wants.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Develop and update databases to handle customer data.
- Train staff on operating procedures and company services.
- Analyze customer service trends to discover opportunities and provide management feedback.
- Provided primary customer support to internal and external customers.
Education
BBA - Business Management
Strayer University
Washington, DC03.2023
Skills
- Customer Relations
- Microsoft Excel
- Active Listening
- Microsoft Word
- MemberSuites
- iMIS
- Membership Inquiries and Renewals
- Invoice Preparation and Processing
- Administrative and Office Support
- Problem-Solving Ability
- Order Fulfillment
- Complaint resolution
- Technical Support
- Money handling abilities
Timeline
Customer Service Representative
American Statistical Association (ASA)
11.2009 - Current
BBA - Business Management
Strayer University
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