Jokaveti Moce
Pahrump,NV
Summary
Proven to enhance client satisfaction and data accuracy at AUSTRALIA NEW ZEALAND BANK, I leverage strong analytical skills and time management expertise to drive operational improvements and client retention. Skilled in complaint handling and data analysis, I excel in fast-paced environments, consistently delivering results by implementing effective strategies and fostering cross-functional collaboration.
Overview
10
10
years of professional experience
Work History
Client Service Analyst
AUSTRALIA NEW ZEALAND BANK
01.2021 - 06.2024
- Improved client satisfaction by providing timely and accurate responses to inquiries
- Collaborated cross-functionally with other departments to ensure seamless delivery of services across the organization's offerings
- Monitored daily performance against established metrics
- Continuously evaluated evolving industry trends, incorporating pertinent changes into daily operations where applicable
- Helped manage customer escalations process
- Maintained issues logs and prepared periodic reports
Business Data Analyst
AUSTRALIA NEW ZEALAND BANK
10.2019 - 12.2020
- Increased data accuracy by implementing thorough data validation and cleansing processes
- Built relationships and influenced and motivated employees to drive operational improvements
- Standardized data collection procedures across departments, ensuring consistent data quality and enabling seamless integration of new datasets
- Streamlined reporting processes for enhanced decision-making and business insights
Data Entry Clerk
Fiji Elections Office
12.2018 - 12.2018
- Completed data entry tasks with accuracy and efficiency
- Followed established procedures to enter and process data correctly
- Organized, sorted, and checked input data against original documents
- Scanned documents and saved in database to keep records of essential organizational information
Volunteer
University Of South Pacific
03.2015 - 10.2017
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Used strong interpersonal communication skills to convey information to others
Election Assistant
Fijian Elections Office
10.2014 - 10.2014
- Managed efficient flow of voters through queues, minimizing wait times during peak periods
- Enhanced voter experience by providing accurate information regarding voting procedures and locations
- Provided excellent customer service, addressing voter concerns and answering questions professionally and accurately
- Supported successful elections by troubleshooting issues with voting equipment as needed
Wardrobe Assistant
Fiji Fashion Week
05.2014 - 05.2014
- Liaised with hosts, production teams and wardrobe stylists to verify appropriately chosen garments for event & show segments
- Collaborated with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces
- Prevented wardrobe malfunctions on stage with diligent inspection of costume pieces prior to each performance
Education
Bachelor of Commerce - Economics and Official Statistics
University of the South Pacific
12.2019
Dudley High School
12.2012
Nabua Primary School
12.2005
Lami Primary School
12.2003
Skills
- Time management expertise
- Strong analytical skills
- Sales Support
- Client Retention Strategies
- Complaint Handling
- Microsoft application (Excel, Access, Office & PowerPoint) in addition to other Statistical software for data analysis
- Sound Communication skills both verbal and written
- Data Entry & Accuracy
- Customer Service-Oriented
- Teamwork and Collaboration
- Organized and Efficient
Qualificationseducation
- University of the South Pacific, Bachelor of Commerce in Economics and Official Statistics, 2013, 2019
- Dudley High School, FJC, FSLC, FSFE, 2008, 2012
- Lami Primary School, 2000, 2003
- Nabua Primary School, 2004, 2005
Competencystrengths
- Time management expertise
- Strong analytical skills
- Sales Support
- Client Retention Strategies
- Complaint Handling
- Microsoft application (Excel, Access, Office & PowerPoint) in addition to other Statistical software for data analysis
- Sound Communication skills both verbal and written
- Data Entry & Accuracy
- Customer Service-Oriented
- Teamwork and Collaboration
- Organized and Efficient
Professional Development
- Aug, 2014: South Sai Fiji, Positive Steps to Mental Health Workshop
- Sep, 2014: USP, Entrepreneurship - Taking Initiative Workshop
- Oct, 2015: USP, Job Seeking Skills Workshop
- Feb, 2018: USP, Entrepreneurial Workshop
References
- Abdullah Hamza, Senior Business Banking Manager, AUSTRALIA NEW ZEALAND BANK, Pacific Level 3, ANZ House, 25 Victoria Parade, Suva, +679 321 3314, +679 990 6766, Abdullah.Hamza@anz.com
- Patricia Pickering, Customer Management, Team Leader, AUSTRALIA NEW ZEALAND BANK, Pacific Level 3, ANZ House, 25 Victoria Parade, Suva, +679 3213591, +679 992 9653, Patricia.Pickering@anz.com
Timeline
Client Service Analyst
AUSTRALIA NEW ZEALAND BANK
01.2021 - 06.2024
Business Data Analyst
AUSTRALIA NEW ZEALAND BANK
10.2019 - 12.2020
Data Entry Clerk
Fiji Elections Office
12.2018 - 12.2018
Volunteer
University Of South Pacific
03.2015 - 10.2017
Election Assistant
Fijian Elections Office
10.2014 - 10.2014
Wardrobe Assistant
Fiji Fashion Week
05.2014 - 05.2014
Bachelor of Commerce - Economics and Official Statistics
University of the South Pacific
Dudley High School
Nabua Primary School
Lami Primary School
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