Joke Suzan Francis
Richmond,TX
Summary
Compassionate and licensed Registered Nurse with strong foundation in patient care, health assessments, and supporting multidisciplinary healthcare services. Holds Associate Degree in Nursing and multi-state Ohio RN licensure. Committed to managing complex cases, delivering high-quality care, and enhancing patient safety. Well-versed in clinical policies, nursing protocols, and medical equipment usage. Proven ability to assess patient conditions, administer medications, collaborate with interdisciplinary teams, and support patient well-being through evidence-based practice. Dedicated to delivering patient-centered care while promoting positive clinical outcomes.
Overview
10
10
years of professional experience
Work History
Nurse
Increased Input LLC
Houston, TX
11.2025 - Current
- Answered incoming patient calls, assessing symptoms and urgency to determine appropriate level of care or intervention.
- Provided telephonic triage using standardized clinical protocols, escalating emergent cases to on-call providers or emergency services.
- Educated patients and caregivers on medication instructions, symptom management, and follow-up care over the phone.
- Documented all patient interactions, assessments, and care recommendations accurately in the EHR/call logging system.
- Coordinated with physicians, pharmacies, and care teams to relay patient concerns and confirm treatment plans.
- Managed high call volumes while maintaining accuracy, empathy, and adherence to HIPAA privacy standards.
- Conducted post-discharge follow-up calls to monitor recovery progress and identify early signs of complications.
- Scheduled appointments, referrals, and diagnostic follow-ups based on clinical assessment findings.
Acute Care
Ascension Sacred Heart Hospital
01.2022 - 01.2022
- Conducted comprehensive patient assessments in a high-acuity acute care setting, identifying clinical changes and documenting accurate findings in EHR systems to support timely treatment decisions.
- Delivered hands-on nursing care to a high-acuity patient caseload, implementing individualized care plans in collaboration with physicians and the care team.
- Safely administered prescribed medications, actively monitoring patient responses and promptly escalating any adverse or unexpected reactions.
- Monitored and interpreted vital signs throughout shifts, recognizing early signs of clinical deterioration and initiating timely interventions.
- Maintained compliance with infection control standards and patient safety protocols, contributing to reduced risk of infection and improved quality of care outcomes.
Rehabilitation
Solaris Healthcare
01.2022 - 01.2022
- Delivered direct nursing care to patients recovering from illness, surgery, and injury, assisting with activities of daily living to promote comfort, dignity, and independence.
- Collaborated with healthcare staff to advance rehabilitation goals, mobility progression, and adherence to individualized care plans.
- Led patient education and discharge preparation efforts while providing care across a 28-bed acute/rehabilitation unit and a 60-bed long-term care facility.
- Documented patient observations to support clinical monitoring and continuity of care within interdisciplinary teams.
Long-Term Care
Arcadia Health & Rehabilitation Center
01.2021 - 01.2021
- Provided ongoing nursing care to long-term residents managing chronic and complex medical conditions.
- Performed wound management procedures, including sterile dressing applications, upholding strict aseptic technique to promote healing and prevent complications.
Skilled Nursing
Sandy Ridge Center for Health & Rehabilitation
01.2021 - 01.2021
- Managed day-to-day nursing care for an assigned caseload of approximately four patients, closely monitoring changing clinical needs and prioritizing care tasks.
- Contributed clinical observations and recommendations during care planning discussions.
- Conducted ongoing patient observation and implemented nursing interventions to support patient well-being.
- Delivered structured nursing care, ensuring consistent, high-quality care for a small group of assigned residents.
Rehabilitation & Long-Term Care
Bayside Health & Rehab Center
01.2021 - 01.2021
- Delivered comprehensive nursing care in rehabilitation and long-term care environments, ensuring consistent care for elderly and disabled residents.
- Administered medications, conducted ongoing patient observation, and maintained detailed documentation to ensure reliable care records.
- Actively participated in care coordination efforts while retaining focus on patient safety and emotional assistance.
Correctional Officer
Texas Department of Criminal Justice
Huntsville, TX
02.2016 - 05.2020
- Assisted healthcare and mental health professionals during clinical evaluations and intervention procedures for exceptional care delivery. Responded rapidly to emergencies, security breaches, and behavioral incidents while implementing established containment and safety protocols.
- Ensured institutional safety and controlled movement within correctional facility by enforcing security procedures.
- Continuously assessed inmate well-being by observing behavioral changes and health-related concerns, escalating critical issues to medical or supervisory teams.
- Documented incidents, behavioral observations, and operational events with accuracy while contributing to multidisciplinary efforts focused on rehabilitation and institutional safety.
- Directed high-pressure and potentially volatile situations by applying advanced de-escalation strategies.
Education
Registered Nurse - Multi-State License
Ohio Board of Nursing
Basic Life Support - undefined
American Heart Association
ADVANCED CARDIOVASCULAR LIFE SUPPORT - undefined
American Heart Association
Associate Degree in Nursing - undefined
Nursing Bridges Institute
Pensacola, FL01-2022
Associate of Science - Biology/Health Science
Houston Community College
Houston, TX01-2021
Skills
Microsoft Office Word Excel PowerPoint
Medication and IV administration
Medication administration
Patient care
Direct patient care
Patient assessment
Clinical documentation
Patient education
Infection control
Clinical judgment
Patient management
Compassionate care
Family education
Healthcare ethics
Health promotion
Care plan implementation
Critical care nursing
Diabetes management
CORE COMPETENCIES
Patient Assessment & Care Planning | Medication Administration | ADLs Assistance | Vital Signs Monitoring | Wound Care & Infection Prevention | Patient Education & Discharge Planning | Foley Catheter Care | NG Tube Care | IV Therapy | Blood Glucose Monitoring | Oxygen Therapy | Rehabilitation Nursing | Acute Care Nursing | Interdisciplinary Collaboration
Timeline
Nurse
Increased Input LLC
11.2025 - Current
Acute Care
Ascension Sacred Heart Hospital
01.2022 - 01.2022
Rehabilitation
Solaris Healthcare
01.2022 - 01.2022
Long-Term Care
Arcadia Health & Rehabilitation Center
01.2021 - 01.2021
Skilled Nursing
Sandy Ridge Center for Health & Rehabilitation
01.2021 - 01.2021
Rehabilitation & Long-Term Care
Bayside Health & Rehab Center
01.2021 - 01.2021
Correctional Officer
Texas Department of Criminal Justice
02.2016 - 05.2020
Associate of Science - Biology/Health Science
Houston Community College
Associate Degree in Nursing - undefined
Nursing Bridges Institute
ADVANCED CARDIOVASCULAR LIFE SUPPORT - undefined
American Heart Association
Basic Life Support - undefined
American Heart Association
Registered Nurse - Multi-State License
Ohio Board of Nursing