Joku Muko
Labour
Summary
Driven IT Technician with a proven track record at Moitae Solutions, adept in hardware installation and technical support. Excelled in optimizing help desk operations and fostering self-sufficiency among staff through effective training. Known for quick learning, exceptional service delivery, and a strong work ethic. Skilled in desktop support and collaborative
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Technician
Moitae Solutions
02.2021 - 09.2023
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
IT Tech
Rolemole
02.2011 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- worked on various projects related to upgrading IT
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Education
BBA -
05.2001 -
Bachelor of Science - IT
05.2001 -
Skills
Desktop technical support
Certification
HDI Desktop Support Technician (HDI-DST) - HDI.
Timeline
CCNA
02-2025
HDI Desktop Support Technician (HDI-DST) - HDI.
06-2024
IT Technician - Moitae Solutions
02.2021 - 09.2023
IT Tech - Rolemole
02.2011 - 01.2012
Nomutomu - BBA,
05.2001 -
RK College - Bachelor of Science, IT
05.2001 -
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