Joél Flesher
Summary
Detail Oriented business profession with 25+ years of comprehensive experience in B2B and product distribution in the food and wholegoods industries. I am an educated, well-rounded candidate, whose experiences, both personally and professionally, lend well in a variety of fields and professions.
Overview
27
27
years of professional experience
Work History
Territory Manager
Unifirst First Aid and Safety
07.2022 - 05.2024
- Effectively service customer 1st Aid needs on a dedicated, cyclical route
- Meet monthly revenue goals
- Manage route vehicle inventory, stock receipts
- Ensure route vehicle is well maintained by having all preventative maintenance and repairs are done when necessary
- Work in tandem with other departments to assist in customer's employee training needs (CPR, AED, fork lift, disaster preparedness).
Warehouse Lead
E.A. Sween- Austin CDC
03.2020 - 05.2022
- Oversee the daily operations of a cold storage food distribution center including in-bound product delivery meant for same day shipping to area convenient stores
- Personally account for, monitor, and report all inventory levels of daily and on-hand products to vendors and management
- Employ FIFO to rotate stock where needed, providing the freshest, safest food products to customers
- Ensure that each of 5 departments spread between 2 locations, are sufficiently staffed and ready for the daily order-pulling process
- Manage 20 person staff of both company employees and temporary staffing
- Coach & mentor warehouse staff members to help each individual grow with the company
- Follow specific guidelines mandated by Top Managers to document employee performance, attendance, and growth
- Understand and adhere to food safety guidelines as required by local, state, and governmental agencies
- Follow HACCP guidelines to ensure food safety is addressed through the analysis and control of biological, chemical, and physical hazards
- Critically analyse the operation and closely monitor departmental progress to meet daily deadlines
- Communicate and work closely with peers and upper management daily in order to develop and improve on all best practices.
Customer Service Rep
Texas Outdoor Power Equipment
04.2011 - 02.2020
- Effectively deliver excellent customer service in a wholesale business setting
- Active team member working closely with all departments to insure the company's success, surpassing their growth goals 7 yrs consecutively.
Customer Service Manager
PMA Outdoor Power Equipment
02.1997 - 10.2011
- Effectively deliver excellent customer service in a wholesale business setting
- Active team member working closely with all departments to insure the company's success, surpassing their growth goals 12 years consecutively
- Manage all incoming calls, product orders, overseeing all data entry processing, collaborate with shipping department
- Review shipped orders prior to passing them along to invoicing staff
- Fill in for various office staff members when needed
- Assist shipping and receiving of high volume days
- Assist Territory Managers with all advertising, yearly incentive orders, expense accounts, organization of customer open house and key sale events (both in office as well at customers store).
Education
Bachelor of Science-Business Management -
University of Phoenix
Warrenville, IL06.2008
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Sales expertise
- Account Servicing
- Relationship Building
- Product Demonstrations
- Territory Management
- Issue Resolution
- Business Management
- Order Management
- Time Management
- CRM Software
- Brand Promotion
- Product and Service Sales
- Operations
- Warehouse Management
- Technical understanding
- Inventory Control
- Customer Service
Timeline
Territory Manager
Unifirst First Aid and Safety
07.2022 - 05.2024
Warehouse Lead
E.A. Sween- Austin CDC
03.2020 - 05.2022
Customer Service Rep
Texas Outdoor Power Equipment
04.2011 - 02.2020
Customer Service Manager
PMA Outdoor Power Equipment
02.1997 - 10.2011
Bachelor of Science-Business Management -
University of Phoenix