Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jolaa Vergara

Sacramento,CA

Summary

I am a Knowledgeable Customer Service Representative with solid background in administrative duties and record maintenance. I have a proven track record of efficiently managing office tasks and supporting daily operations. I possess a demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.

Overview

15
15
years of professional experience

Work History

Seasonal Clerk

State Compensation Insurance Fund, SCIF
06.2021 - 12.2023
  • Delivered clerical support by handling a range of routine and special requirements encountered when processing mail.
  • Maintained organized files and stocked supplies to support team needs and to maximize performance.
  • Received and routed business correspondence to the correct departments and staff members, including personal mail.
  • Provided clerical support to SCIF Legal Support Secretaries, as well as for the attorney's by copying, faxing, and filing documents.
  • Looked over documentation for accuracy and validity using the EAMS (Electronic Adjudication Management System) software program as well at the CARE (Claims Adjusting and Reporting Engine) software program.
  • Responded to inquiries from legal support secretaries, as well as their attorneys who may be seeking information regarding specific claims.
  • Answering multi-line phones
  • Identified and addressed issues with the various printer/scanner/fax machines
  • Reviewed subpoenas for accuracy to help maintain quality control and prevent privacy breaches.
  • Proficient in Microsoft Word, Excel and Outlook.

Call Center Agent

Maximus Call Center
04.2020 - 05.2021
  • Fielded 40-60 calls per day from the public regarding information about resources during the early phases of the COVID-19 pandemic.
  • Trained with the CDPH (California Department of Public Health) to develop skills to explore issues and questions and create potential solutions while maintaining quality customer service.
  • Entered customer interaction details in the Live Call Tracker to track requests, document problems and record the solutions offered.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over the direction of the conversation.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Care Assistant

In Home Support Services
05.2009 - 03.2017
  • Transported clients to up to 3 medical appointments daily and group meetings to meet medical needs and to maintain social connections.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.

Education

High School Diploma -

CK McClatchy Senior High School
Sacramento, CA
06-2004

Skills

  • Proficient in Microsoft Word, Excel and Outlook
  • Data entry
  • Mail processing
  • Oral and written communication
  • 40 WPM typing
  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Administrative support
  • Administrative tasks
  • Quality control
  • Research

Timeline

Seasonal Clerk

State Compensation Insurance Fund, SCIF
06.2021 - 12.2023

Call Center Agent

Maximus Call Center
04.2020 - 05.2021

Care Assistant

In Home Support Services
05.2009 - 03.2017

High School Diploma -

CK McClatchy Senior High School

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