Summary
Overview
Work History
Education
Skills
Timeline
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Jolaine Skinner

Montpelier,ID

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Skinner Property Management
05.2015 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Manager

Property Pros Realty
03.2011 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Real Estate Agent

Smith And Company Realty
06.2002 - 03.2011
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Reviewed market research data and changed sales plans accordingly.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Education

Vocational - Phlebotomy

Weber Trade And Tec
Ogden, UT
09.2014

Vocational - Utah And Idaho Real Estate Licensing

Realestateonlinelearning.com
Salt Lake City, UT
05.2002

Skills

Customers love my energetic personality and wisdom in problem solving

  • Retail Sales Customer Service
  • Senior Leadership Support
  • Microsoft Word
  • Report Preparation
  • Sales Expertise
  • Customer Relations
  • Active Listening
  • Professional Telephone Demeanor
  • Lead Generation
  • Typing Proficiency
  • Critical Thinking

Timeline

Customer Service Representative

Skinner Property Management
05.2015 - Current

Customer Service Manager

Property Pros Realty
03.2011 - Current

Real Estate Agent

Smith And Company Realty
06.2002 - 03.2011

Vocational - Phlebotomy

Weber Trade And Tec

Vocational - Utah And Idaho Real Estate Licensing

Realestateonlinelearning.com

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Jolaine Skinner