JOLAM MENDEZ
Acworth,GA
Summary
Accomplished Project Manager offering 10 years of experience in Finance and Retail verticals. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Project Manager
Home Depot
07.2022 - Current
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Managed 6 different project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Championed a culture of continuous learning within the team by organizing workshops, knowledge-sharing sessions, and promoting industry certifications among staff members.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Technical Project Manager
M3
02.2021 - 08.2022
- Leading multiple simultaneous digital development scrums in high cross-functional environments that include UX, Product Management, Stakeholders, Dev Ops and external partners across the mobile, web and desktop platforms
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Preparation and release planning using Agile, Scrum, SAFe frameworks
- Budget management and budget cross analysis for project profit estimation
- Utilizing in-house budgeting tool to plan costs, hours, totals, and determine if project will create profit or will cost company money in their bottom line
- Efficiency with Dynamics 365 apps Azure DevOps, MS Teams, Jira, Kanban & Excel to run effective Sprints and track Sprint progress as well as developing dashboarding efforts and administrative access
- Coordinated with external vendors to deliver IT project components.
IT Project Manager
E*TRADE Financial
07.2020 - 01.2021
- Continually drive the creation of business value and overall project success in the form of high value, high quality working software in collaboration with all our technology and business partners
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Proactively manage to remove impediments and risks to ensure that the teams can focus on delivering incremental business value
- Ensure the team remains focused on delivering high quality working software at the end of each sprint
- Lead core scrum ceremonies and coach the team on foundational and advanced agile concepts of value
- Migration of in-house CRM over to Salesforce via Cloud
- Project developed large acquisitions for company and saved over 10% of budget with efficiency and modernization
- Enhancements to mobile application to grow and sustain the same level of efficiency as website.
Project Scrum Master
Bank Of America/Merrill Lynch
01.2018 - 11.2020
- Scrum master with medium and larger software environments to improve website and work heavily on mobile application
- Provided regular updates on project status through clear reporting mechanisms customized for various stakeholders'' needs.
- Manage D365 environments including CRM, Dev, Build, UAT and Production including package deployment, (CI/CD)
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Promoted a culture of collaboration and innovation within the team, resulting in increased overall project performance and higher levels of customer satisfaction.
- Creating surveys, tagging possible product offers for customers, and targeting potential custom offers)
- Streamlined communication channels for team collaboration, resulting in faster issue resolution.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Technical Project Manager
SunTrust Bank
07.2015 - 01.2018
- Lead multiple projects that are executed and managed in an Agile environment
- Removed impediments and protected team members from interruptions and distractions to maximize productivity
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Create and execute clear communication plans for implementation and validation of changes made in production
- Utilize available tools and department guidelines for providing informal and formal project updates to senior management, stakeholders and core project team members
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.
- Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
IT Project Coordinator
Autozone Inc
11.2013 - 07.2015
- Documented and maintained all project deliverables and action items; provided follow-ups on outstanding items to ensure all activities are met.
- Mitigated unforeseen obstacles during each phase of the IT project lifecycle through proactive problem-solving techniques.
- Streamlined IT project management processes by implementing new software tools and methodologies.
- Liaised effectively between technical teams and business users to ensure seamless integration of systems.
- Boosted team productivity by providing ongoing training opportunities and fostering a collaborative work environment.
- Optimized resource allocation for projects, ensuring timely delivery without sacrificing quality.
- Established strong relationships with key stakeholders, fostering trust and collaboration throughout each project lifecycle stage.
Education
Bachelor of Science - Information Technology Project Management
WESTERN GOVERNORS UNIVERSITY
12.2026
Skills
- Scrum Master
- Project Leadership
- Technical project planning
- Stakeholder Communication
- Risk Mitigation
- Product Roadmapping
- Vendor Relationship Management
- Strategic Planning
- Agile project management
- Cross-functional Team Coordination
Certification
- Professional Scrum Master (PSM)
- Microsoft Office
- Azure Fundamentals
Languages
Spanish
Native or Bilingual
Timeline
Technical Project Manager
Home Depot
07.2022 - Current
Technical Project Manager
M3
02.2021 - 08.2022
IT Project Manager
E*TRADE Financial
07.2020 - 01.2021
Project Scrum Master
Bank Of America/Merrill Lynch
01.2018 - 11.2020
Technical Project Manager
SunTrust Bank
07.2015 - 01.2018
IT Project Coordinator
Autozone Inc
11.2013 - 07.2015
Bachelor of Science - Information Technology Project Management
WESTERN GOVERNORS UNIVERSITY