Summary
Overview
Work History
Education
Skills
References
Organizations
Education Certifications
Timeline
Generic

JOLANA DAWSON

Akron,Ohio

Summary

Client-focused professional with extensive experience in recruitment and program management. Skilled in building genuine connections and delivering quality services. Adept at mentoring and supporting diverse teams to achieve organizational goals.

Committed to fostering an ethical and impactful work environment.

Overview

15
15
years of professional experience

Work History

Program Manager

First Glance
Akron , Ohio
04.2023 - Current
  • Recruitment, training, and development of program volunteers
  • Participate actively in brainstorming sessions, focusing on improving existing programs, providing solutions, and offering hands-on support
  • Provide assistance to Executive Director
  • Plan volunteer appreciation and staff development days
  • Assist in the annual fundraising event
  • Weekly participation in facility programs
  • Build and maintain multiple relationships with volunteers, donors and community workers
  • Support and mentor students and families
  • Attend job and school fairs
  • Ensure program leads have a variety of resources and tools for support
  • Continuously improve initiatives, incorporate lessons learned and best practices into program operations
  • Conflict resolution

HR Talent Recruiter & Child Care Specialist

Christian Children's Home of Ohio
01.2021 - 03.2023
  • Assistance in building a diverse and qualified team to support the agency
  • Reviews & assesses applicants through applicant tracking system (ATS)
  • Screening of candidates via in person, phone, and video
  • Respond to all communications in a timely manner
  • Support multiple hiring managers through ongoing communication, creating offer letters and initiating the onboarding process for new hires
  • Plan and oversee hiring events and facility tours
  • Represents agency, gives presentations and makes connections at recruiting events, job fairs and universities, increasing awareness of the company
  • Teach and model healthy relationships for a group of at risk children, ages 6-18
  • Maintain child and campus safety by providing supervision and support of residents at all times
  • Implement the Status System on a daily basis
  • Investing into residents to build relationships, make connections and positively impact
  • Mediates group or individual conflicts to help youth find solutions
  • Responsible for meeting basic physical, spiritual and emotional needs of the residents

Assistant Property Manager / Finance Collections Manager

Westminster Management, LLC
01.2013 - 01.2017
  • Overseeing day-to-day operations of the apartment community and office staff in conjunction with the Property Manager
  • Collected and processed monthly assessments, rental fees, deposits, and payments for 623 units
  • Managed daily posting of payments to customer accounts
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees
  • Review budgets, rent roll, and a variety of reports, reducing areas of overspending
  • Post three-day notices, file evictions, and attend court biweekly
  • Handled security deposit refunds.
  • Ensured compliance with all applicable laws related to fair housing practices
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants
  • Created tenant files, maintained records of rental payments, and tracked lease agreements
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks

Leasing Consultant

Windsor Park Estates
01.2010 - 01.2013
  • Provide excellent customer service by answering rental inquiries, showing and leasing suites and preparing lease documents
  • Ensure upkeep of property by performing weekly grounds inspections
  • Daily contact with existing residents to problem solve and ensure customer satisfaction
  • Complete weekly vacancy reports for the corporate office
  • Prepare employee time cards and assist with office staff scheduling
  • Organize invoices for office supplies and maintenance orders to forward to the corporate office for processing
  • Inspect vacant units for market readiness and perform move in and move out inspections
  • Clean units and perform additional duties as assigned

Education

Medical Assistant - Medical

Remington College
Garfield, OH
01-1995

GED -

Garfield High School
Garfield, OH

Skills

  • Professional and skilled recruiter
  • Effective communicator
  • Community outreach
  • Customer service
  • Volunteer coordination
  • Mentorship
  • Public speaking
  • Job fair representation
  • Relationship building
  • Conflict resolution
  • Time management
  • Event planning
  • Independent worker
  • Team player
  • Human resources
  • Legal documentation
  • Onboarding processes
  • Candidate screening
  • Applicant tracking system
  • Collections management
  • Financial reporting
  • Rent collection
  • Tenant relations
  • Report preparation
  • Property inspections
  • Fair housing compliance
  • Problem solving

References

Available upon request

Organizations

  • Moms Mentoring Moms of Summit County
  • The Connect - First Glance

Education Certifications

  • General Equivalency Diploma
  • Medical Assistant, Remington College
  • CPR and First Aid
  • SCM - Safety Crisis Management
  • TBRI - Trust Based Relationship Intervention

Timeline

Program Manager

First Glance
04.2023 - Current

HR Talent Recruiter & Child Care Specialist

Christian Children's Home of Ohio
01.2021 - 03.2023

Assistant Property Manager / Finance Collections Manager

Westminster Management, LLC
01.2013 - 01.2017

Leasing Consultant

Windsor Park Estates
01.2010 - 01.2013

Medical Assistant - Medical

Remington College

GED -

Garfield High School

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