Jolanda Hardison
Kings Mountain
Summary
Customer service professional with 15+ years in high-volume environments across healthcare, retail, and food service, including leadership at Starbucks, Pizza Hut, and Five Guys and nutrition support at Atrium Health. Known for friendly, efficient service, clear communication, and calm problem-solving that drives customer satisfaction and smooth operations. Skilled in POS, cash handling, inventory control and EOW/EOM reporting, training and delegation, and maintaining safety and quality standards.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food and Nutrition
Atrium Health
Kings Mountain
11.2024 - Current
- Prep/nutrition tray set up
- Give nutritional and dietary information
- Café POS
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Manager
Starbucks
Kings Mountain
06.2023 - 11.2024
- Craft beverages, order any food orders.
- Order frozen food items & delegate cleaning tasks.
- EOW bills and EOM retail and frozen food inventory.
- Led team in delivering exceptional customer experiences through effective training and mentoring.
Shift Manager
Pizza Hut
Gastonia
02.2017 - 05.2021
- Count, setup and close out safe and tills.
- Date, prep and cook food items.
- Delegate tasks.
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on operational procedures and customer service standards.
CSR - Customer Service Representative
C3I Solutions
Kings Mountain
04.2019 - 02.2021
- Answer inbound calls/categorize call issues
- Take information for coupon/check distribution
- Resolved customer inquiries through various communication channels, enhancing customer satisfaction and loyalty.
Warehouse Picker/Packer
Hanesbrands
Kings Mountain
09.2020 - 11.2020
- Use computerized cart to box correct orders.
- Label orders for delivery.
- Selected and packed orders accurately for timely shipment to customers.
- Operated material handling equipment to efficiently transport products within warehouse.
Warehouse Assembly Line
Mann+Hummel
Gastonia
12.2018 - 02.2019
- Package automobile air filters.
Personal Care Assistant (PCA)
Wellington House
Gastonia
02.2017 - 12.2017
- Check in on patients(overnight)
- Patient laundry/patient showers
- Got patients ready for breakfast/change sheets for week
Cashier
Cracker Barrel
Gastonia
11.2015 - 01.2016
- Checkout guest receipts
- Unload & stock retail truck.
Front Desk Clerk
Quality Inn
Wrightstown
06.2014 - 09.2015
- Check in all guests/Ensure guest were accommodated
- Seasonal pool testing
Crew Member
Wendy's
Wrightstown
01.2014 - 02.2015
- Store food in proper elements.
- Cash out all customers
- Back of the house cleaning
Shift Lead
Five Guys
San Diego
06.2010 - 12.2013
- Count down register and safe for the EOD.
- Delegate tasks and cook.
- Ensure food was labeled and stored properly.
Cashier
Dairy Queen
Gastonia
04.2007 - 07.2009
- Make all ice cream treats
- Close out POS
- Clean and date food holders
Education
Medical Assistant diploma -
UEI College
Chula Vista06.2010
High school diploma - undefined
Hunter Huss High School
Gastonia, NC06.2008
Skills
- Time management Expert
- Customer relationship management Expert
- Phone etiquette Expert
- Negotiation Expert
- Cold calling Expert
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Certification
ServSafe
LANGUAGES
English
Timeline
Food and Nutrition
Atrium Health
11.2024 - Current
Assistant Manager
Starbucks
06.2023 - 11.2024
Warehouse Picker/Packer
Hanesbrands
09.2020 - 11.2020
CSR - Customer Service Representative
C3I Solutions
04.2019 - 02.2021
Warehouse Assembly Line
Mann+Hummel
12.2018 - 02.2019
Shift Manager
Pizza Hut
02.2017 - 05.2021
Personal Care Assistant (PCA)
Wellington House
02.2017 - 12.2017
Cashier
Cracker Barrel
11.2015 - 01.2016
Front Desk Clerk
Quality Inn
06.2014 - 09.2015
Crew Member
Wendy's
01.2014 - 02.2015
Shift Lead
Five Guys
06.2010 - 12.2013
Cashier
Dairy Queen
04.2007 - 07.2009
High school diploma - undefined
Hunter Huss High School
Medical Assistant diploma -
UEI College