JOLANDA HINES

PHYSICIAN OFFICE SPECIALIST

ROPER ST FRANCIS HOSPITAL

02.2011 - Current

Reduced patient wait times by implementing a robust front desk triage system for walk-in patients and emergencies.
Facilitated timely referrals for specialty care by coordinating appointments and sharing relevant medical information with specialist offices.
Supported practice growth by conducting targeted outreach campaigns to local businesses, schools, and community organizations.
Promoted a positive work environment through clear communication, teamwork, and collaboration among staff members.
Bolstered staff morale and motivation through active participation in team-building activities, fostering a sense of camaraderie within the practice.
Expedited patient check-in process with a well-maintained electronic registration platform that captured essential demographic data efficiently upon arrival at the appointment time.
Maintained a clean, organized workspace that facilitated smooth day-to-day operations within the physician''s office.
Managed incoming calls professionally, addressing patient inquiries promptly while ensuring maximum confidentiality of sensitive information.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Provided prompt, polite and professional in-person and telephone customer service.
Updated patient information and insurance details for accurate electronic medical records.
Adhered to strict HIPAA guidelines to protect patient privacy.
Used EPIC software to schedule appointments for doctor visits and procedures.
Obtained pre-authorization from insurance companies ahead of medical services.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Relayed care and medication advice to patients to relieve physicians during peak hours.
Obtained payments from patients and scanned identification and insurance cards.
Placed new supply orders, managed inventory and restocked clerical spaces.