Jolanda Loshi

Work History

Key Bank

12.2019 - Current

Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Maintained and balanced cash drawers, reconciling discrepancies.
Trained new employees on procedures and sales strategies to boost team success.
Reconciled transactions and verified cash totals without variances.
Communicated professionally and personably with customers to assess needs and develop solutions.
Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills

Caremount Medical Group

09.2017 - 12.2019

Managed multi-line phone system and pleasantly greeted patients.
Received and routed laboratory results to correct clinical staff members.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Demonstrated strong organizational and time management skills in a fast-paced environment
Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Hudson Valley Mental Health

07.2015 - 07.2017

Scheduled appointments, sent reminders and updated master calendar.
Completed intake assessment forms and filed clients' charts.
Completed patient check-in processes by verifying insurance and submitting forms to team.
Assessed clients' needs and determined eligibility for intake services.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Hyatt Hotels Corp

02.2013 - 01.2019

Kept accounts in balance and ran daily reports to verify totals.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Trained new staff members in customer service techniques and hotel operations.
Developed and maintained positive relationships with guests for satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Berkshire Farm Center And Services For Youth

09.2010 - 01.2013

Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
Observed, analyzed and recorded patient progress during treatment sessions, modifying treatment programs.
Created individualized treatment programs in collaboration with physicians and recommended specialist referrals.
Worked closely with caregivers and relatives of patients to explain treatment plans, objectives and expected outcomes.
Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.