As a hostess and closing manager, I learned how to manage stressful situations and keep everyone satisfied. I helped my servers while simultaneously catering to the needs of the customers. As a pharmacy technician I went back and forth between interacting with customers, filling medication, answering incoming calls, and collaborating well with my coworkers. My time at Walmart together with my years at Orchard Cove have helped me obtain incredible customer service skills amongst other things that can easily be applied to any job.
Hi, I’m
Jolanda Regis
Taunton,Massachusetts
Summary
Overview
6
years of professional experience
Work History
Walmart
Pharmacy Tech in training
11.2023 - Current
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Hebrew Senior Life
Closing manager/hostess
01.2018 - 12.2023
Job overview
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Ensured accurate reporting of daily sales figures, reconciling discrepancies in a timely manner to maintain accurate records.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Brocton High SchoolBrockton, Massachusetts
High school diploma
05.2019
University Overview
Skills
- Customer service
- Training and development
- Multitasking
- Communication
- Time management
- Critical thinker
- Problem-solving
- Drug Inventory Management
- Supply Restocking
- Workflow Optimization
- Answering Customer Questions
- Team Collaboration
References
References
- Sophie Saint-Marc, coworker, (774) 253-3602
- Brutney Gouse, manager, (508) 857-8963
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Tech in training
Walmart
11.2023 - Current
Closing manager/hostess
Hebrew Senior Life
01.2018 - 12.2023
Brocton High School
High school diploma