Jolane Quam
Thief River Falls,MN
Summary
Results-driven LPN focused on enhancing patient safety and care quality. Demonstrated proficiency in healthcare software and effective communication, fostering trust and collaboration across healthcare teams to deliver exceptional patient experiences.
Experienced with patient care and clinical procedures in office setting. Utilizes effective communication and organizational skills to support patient needs and maintain smooth office operations. Knowledge of medical protocols and patient documentation, ensuring high-quality healthcare services.
Professional nurse with robust clinical experience, adept at providing high-quality patient care in medical office settings. Skilled in patient assessment, administering medications, and maintaining accurate health records. Strong focus on team collaboration, adaptability, and achieving optimal patient outcomes. Recognized for reliability, compassion, and effective communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
LPN Office Nurse
Sanford Health
08.2005 - Current
- Administered medications and monitored patient vitals to ensure optimal care quality.
- Assisted healthcare providers in conducting routine examinations and procedures efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and continuity of care.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care plans.
- Educated patients on treatment options, medication management, and post-care instructions effectively.
- Implemented infection control protocols to enhance patient safety and reduce hospital-acquired infections.
- Trained new nursing staff on office procedures, patient care techniques, and EHR navigation skills.
- Streamlined scheduling processes to optimize staff allocation and improve patient appointment timeliness.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
- Collaborated with interdisciplinary team members to develop individualized care plans for each patient based on their specific needs.
- Prepared patients for diagnostic testing procedures by explaining the process, providing reassurance, and answering any questions they may have.
- Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
- Contributed to ongoing quality improvement initiatives within the practice by offering insights based on clinical expertise and patient feedback analysis.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Educated patients and families on disease processes, medications and treatments.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Took samples to complete diagnostic and routine assessment tests.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Coordinated patient transfers to other facilities.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Developed and implemented individualized patient care plans.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Helped patients complete bathing, dressing and eating.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Education
Associate of Science - Nursing
Northland Community And Technical College
Thief River Falls, MNSkills
- Clinical judgment
- Vital signs monitoring
- HIPAA compliance
- Immunization administration
- Healthcare software proficiency
- Leadership qualities
- Nursing documentation
- Continuing education
- Ethical practice
- Motivational interviewing
- Catheter care
- Health promotion
- Quality improvement
- Anatomy and physiology
- Medication administration
- Direct patient care
- EMR updating
- Appointment scheduling
- Compassion and empathy
- Supply management
- Chronic disease management
- Incoming call reception
- Care plan development
- Prenatal care
- Diagnostic testing
- Sanitation standards
- Insurance processing
- Postoperative care
- Routine medical procedures
- HIPAA protocols
- Telephone triage
- Pediatric nursing
- EHR management
- Certified in CPR/AED
- Patient education
- Epic systems
- Critical thinking
- Wound care
- Patient support
- Attention to detail
- Responsible and dependable
- CPR/AED
- Adaptable and flexible
- Specimen collection
- Strong clinical judgment
- Patient charting
- Medical paperwork processing
- Coaching and mentoring
- Medical examination
- Nursing intervention evaluations
- Conditions reporting
- Analytical thinking
- Procedure explanation
- Needs assessment
- Care planning and modifications
- Quality assessments
- Dementia knowledge and care
- Inventory assessment
- Patient observation
- Patient positioning and transporting
- Interdisciplinary team collaboration
- Treatment room preparation
- Recordkeeping and maintenance
- Examination and test preparation
- Wound dressing and suturing
- ICD-10
- Work planning and coordination
- Management team support
- Dietary requirements and restrictions
- Data analysis
- Information compiling and auditing
- Equipment assembly
- Call answering and assistance
- Performance monitoring
- Administrative functions
- Equipment inspection
- Conflict resolution
- Healthcare common procedure coding system HCPCS
- Pediatric emergency assessment, recognition and stabilization (PEARS)
- Postpartum patient care
- Activity scheduling
- Pediatric advanced life support (PALS)
- Prehospital trauma life support (PHTLS)
- Strategy development
- Pediatric emergency assessment, recognition and stabilization
- Satori alternative to managing aggression (SAMA)
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
Accomplishments
I have worked with Outpatient Pharmacy medication Prior Authorizations for the past 5 years along with floor nursing. I have been very successful with obtaining approvals while working along side Providers and Nursing staff.
Timeline
LPN Office Nurse
Sanford Health
08.2005 - Current
Associate of Science - Nursing
Northland Community And Technical College