Jolani Murray
Austin,TX
Summary
Experienced with customer engagement, product knowledge, and inventory management. Utilizes effective communication to drive sales and enhance customer experiences. Track record of maintaining organized and visually appealing sales floors.
Knowledgeable with solid background in retail sales and customer assistance. Proven ability to manage high-volume sales floors and ensure customer satisfaction. Demonstrated effective communication skills and teamwork in dynamic environment.
Professional in sales with strong focus on customer service and product knowledge. Proven ability to collaborate effectively with team members and adapt to changing needs. Skilled in driving sales, maintaining organized displays, and assisting customers. Reliable and results-driven, ensuring consistent achievement of sales targets and positive customer experiences.
Retail professional with comprehensive background in customer service and sales. Consistently achieves sales targets through strong focus on customer needs and excellent product knowledge. Known for collaborative efforts with team members and adaptability to changing store demands.
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Reliable and upbeat Ecommerce/Sales Floor Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Ecommerce/Sales Floor Associate
Walmart
10.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring product visibility and accessibility for shoppers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to restock inventory and manage merchandise displays.
- Trained new associates on store policies, customer service standards, and operational procedures.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Utilized customer feedback to improve services and apply best practices.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Implemented effective upselling strategies, contributing to higher average transaction values.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
Warehouse Packer
Amazon
06.2020 - 09.2022
- Operated packaging machinery to efficiently prepare products for shipment.
- Inspected items for quality, ensuring compliance with company standards.
- Collaborated with team members to streamline packing processes and reduce delays.
- Maintained accurate inventory records and assisted in restocking supplies as needed.
- Utilized warehouse management systems for tracking shipments and inventory control.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Organized items on racks, shelves and bins to maintain established order.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Reviewed orders to verify products met specifications.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Hendrickson High
19201 Colorado Sand Dr, Pflugerville, TX 78660Skills
- Goal oriented
- Customer service
- Store maintenance
- Cash handling
- Product processing
- Brand awareness
- Product promotion
- POS system operation
- Sales floor recovery
- Retail merchandising expertise
- Point-of-sale system
- Hospitality and accommodation
- Friendly and helpful
- Honest and dependable
- Adaptable and flexible
- Strong communication and interpersonal skills
- Attention to detail
- Sales floor organization
- Customer assistance
- Reliable and responsible
- Team leadership
- Relationship building
- Positive customer engagement
- Excellent written and verbal communication
- Creative thinking
- Exceeding customer expectations
- Payment processing
- Computer proficiency and Microsoft office
- Merchandising and display
- Product and service sales
- Retail metrics and goals
- Customer needs assessment
- Microsoft applications proficiency
- Information analysis
- Time management
- Problem-solving abilities
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
Timeline
Ecommerce/Sales Floor Associate
Walmart
10.2022 - Current
Warehouse Packer
Amazon
06.2020 - 09.2022
High School Diploma -
Hendrickson High