Jolann Marzan
Daly City,Ca
Summary
Housekeeping professional known for high standards and delivering results. Adept at managing teams and maintaining exceptional cleanliness standards. Reliable team player with focus on collaboration and adaptability. Proficient in training staff and optimizing housekeeping processes.
Overview
7
7
years of professional experience
Work History
Assistant Director of Housekeeping
Hilton San Francisco Airport Bayfront
03.2024 - Current
- Oversee housekeeping operations and inventory management
- Lead a team to maintain high standards in cleanliness and guest satisfaction
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Housekeeping Manager
Hilton San Francisco Airport Bayfront
06.2022 - 03.2024
- Managed day-to-day housekeeping activities, ensuring operational efficiency
- Supervised staff and implemented training programs to enhance performance
- Skills: Hospitality, Housekeeping, Team Leadership
- Managed staff of 40 housekeepers.
Housekeeping Supervisor
Hilton San Francisco Airport Bayfront
04.2022 - 06.2022
- Coordinated housekeeping schedules and managed team workflows
- Ensured compliance with health and safety standards
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Customer Service Gaming Associate
Knighted Ventures
10.2020 - 05.2022
- Facilitated gaming operations and provided exceptional customer service
- Utilized basic math skills to assist in gaming calculations and tracking
- Skills: Customer Service, Gaming Operations, Problem-Solving
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
- Strengthened team collaboration through effective communication with fellow associates, supervisors, and other casino personnel during shift changes and critical incidents.
Houseperson
Hilton San Francisco Airport Bayfront
01.2018 - 06.2020
- Delivered excellent service by supporting housekeeping staff and maintaining facilities
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
Ambassador
CLEAR
04.2019 - 09.2019
- Company Overview: clearme.com
- Enhanced brand visibility through marketing and communication initiatives
- Assisted customers with enrollment processes and account troubleshooting
- Clearme.com
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Education
Skills
- Hospitality
- Housekeeping
- Team Leadership
- Customer Service
- Gaming Operations
- Problem-Solving
- Housekeeping Operations
- Inventory Management
- Hospitality Expertise
- Marketing & Communication
Languages
Filipino
Native or Bilingual
Timeline
Assistant Director of Housekeeping
Hilton San Francisco Airport Bayfront
03.2024 - Current
Housekeeping Manager
Hilton San Francisco Airport Bayfront
06.2022 - 03.2024
Housekeeping Supervisor
Hilton San Francisco Airport Bayfront
04.2022 - 06.2022
Customer Service Gaming Associate
Knighted Ventures
10.2020 - 05.2022
Ambassador
CLEAR
04.2019 - 09.2019
Houseperson
Hilton San Francisco Airport Bayfront
01.2018 - 06.2020
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