Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jolanna L:ucero

Denver,CO

Summary

Results-driven General Manager with expertise in customer service and operational management. Committed to enhancing customer experiences and driving operational efficiency through effective team collaboration and problem-solving.

Overview

4
4
years of professional experience

Work History

Merchandiser Clerk

Target
Northglenn, Colorado
11.2024 - 10.2025
  • Assisted customers in locating products and addressing inquiries effectively.
  • Collaborated with team members to maintain a clean and safe shopping environment.
  • Organized merchandise displays to enhance product visibility and appeal.

General Manager

Wendys Restaurant
Arvada, Colorado
09.2022 - 11.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.

Ride Operator

Lakeside Amusement Park
Lakewood, CO
05.2021 - 11.2022
  • Operated rides ensuring safety and compliance with park regulations.
  • Monitored guest interactions for a positive and enjoyable experience.
  • Participated in training sessions to enhance operational knowledge and skills.

Education

GED -

Emily Griffith High School
Denver, CO
08-2022

Skills

  • Visual merchandising
  • Inventory management
  • Customer service
  • Merchandise organization
  • Market analysis
  • Team collaboration
  • Staff training

Timeline

Merchandiser Clerk

Target
11.2024 - 10.2025

General Manager

Wendys Restaurant
09.2022 - 11.2024

Ride Operator

Lakeside Amusement Park
05.2021 - 11.2022

GED -

Emily Griffith High School
Jolanna L:ucero