JOLANTA M PETERS
Ypsilanti,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Delivery Service
DoorDash
11.2023 - Current
- Independent Contractor
- Excellent Customer Service
- Delivery Management
- Flexibility
- Order Accuracy
Care Coordination Team
Ann Arbor Smiles
03.2023 - 08.2023
- Customer Care Business Team
- Front Desk Reception
- Confirmed patient appointments
- Answered multiple phone lines
- Assisted dental hygienists and assistants with X-rays
Resolution Medical Billing
07.2022 - 01.2023
- Insurance Billing
- Processed payments for clients
- Communicated with insurance companies regarding patient charges
Patient Service Specialist
NextCare Michigan Urgent Care
01.2018 - 01.2023
- Created Superbills.
- Confirmed patient appointments.
- Scanned documents and records into patient files.
- Answered multiple phone lines.
- Sent reports, physicals and documents to employers.
- Provided extraordinary customer service.
- Verified insurances.
- Medical billing and coding.
Administrative Assistant/Clerk
Dreamscope Enterprises
06.2004 - 01.2018
- Remotely prepared invoices, reports and memos.
- Reviewed letters and financial statements using Word processing.
- Corrected formulas within spreadsheet, database and presentation software.
- Proofread and retyped magazine articles in MS Word.
- Formatted CEO’s autobiography.
Education
Certificate - Medical Insurance Billing & Office Administration
Ross Medical Education Center
Ann Arbor, MI12.2017
Associate of Applied Science - Administrative Assistant in Technology
Washtenaw Community College
Ann Arbor, MI01.2005
Skills
- Healthcare billing and coding
- Service excellence
- Insurance proficiency
- Skilled in MS Word formatting and editing
- Administrative support
- Data management
- Supportive interpersonal skills
- Effective team collaboration
- Analytical problem-solving
Certification
- Basic Life Support Certification: March 2023
- American Heart Association - Healthline First Aid and HeartCert
Timeline
Food Delivery Service
DoorDash
11.2023 - Current
Care Coordination Team
Ann Arbor Smiles
03.2023 - 08.2023
Resolution Medical Billing
07.2022 - 01.2023
Patient Service Specialist
NextCare Michigan Urgent Care
01.2018 - 01.2023
Administrative Assistant/Clerk
Dreamscope Enterprises
06.2004 - 01.2018
Associate of Applied Science - Administrative Assistant in Technology
Washtenaw Community College
Certificate - Medical Insurance Billing & Office Administration
Ross Medical Education Center