JOLANTA K CHAAR
Customer Success Specialist
EAST STROUDSBURG,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Success Specialist
Fab Pac Corp
East Stroudsburg, PA
08.2022 - Current
- Provided primary customer support to internal and external customers.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Implemented troubleshooting, root cause analysis and issue resolution.
Trader
Day Trader
02.2020 - 09.2022
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
General Manager
Westvillenyc
New York, NY
03.2016 - 10.2020
- Recruited, hired, and trained initial personnel
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Collaborated with cross-functional teams to develop innovative solutions.
Personal Banker
City Bank
New York, NY
04.2013 - 05.2015
- Promoted financial products by maintaining excellent service offering knowledge.
- Maintained customer records and updated account information.
- Presented new and additional products and services to existing customers.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
Head Teller
Chase Bank
New York, NY
01.2007 - 06.2011
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Investigated and promptly resolved issues with patron accounts.
Education
BBA - Finance
CUNY Baruch
New York, NY 05.2007 - 05.2012
Skills
COURSES / KNOWLEDGEundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Success Specialist
Fab Pac Corp
08.2022 - Current
Trader
Day Trader
02.2020 - 09.2022
General Manager
Westvillenyc
03.2016 - 10.2020
Personal Banker
City Bank
04.2013 - 05.2015
BBA - Finance
CUNY Baruch
05.2007 - 05.2012
Head Teller
Chase Bank
01.2007 - 06.2011
Similar Profiles
Jesse BurkeJesse Burke
Modular Installer at PAC (Progressive Assembly Corp.)Modular Installer at PAC (Progressive Assembly Corp.)
ALI ELSAYEDALI ELSAYED
SALES EXECUTIVE-ISLAMIC BANKING at First Abu Dhabi Bank (FAB) / FAB Islamic Al Ain BranchSALES EXECUTIVE-ISLAMIC BANKING at First Abu Dhabi Bank (FAB) / FAB Islamic Al Ain Branch
Julia John NixonJulia John Nixon
Tutoring Supervisor at PAC 10Tutoring Supervisor at PAC 10
Emmanuel KangEmmanuel Kang
Sales Associate / Cashier at Tractor SupplySales Associate / Cashier at Tractor Supply
Kira BrawleyKira Brawley
Lead Hostess at Pinebrook Bible Conference and Retreat CenterLead Hostess at Pinebrook Bible Conference and Retreat Center